
Pearson - Reviews and experiences
Mar 2026-Apr 2026
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Not paying for someone else’s mess
Not paying for someone else’s mess
ComplaintsI’m asking for a refund and I won’t be paying the $50 review fee — this was their fault, plain and simple. I took the PTE Core at the Jinan centre on Jan 30 because I needed a clean score for job and immigration paperwork — I study and practise every day for this. Halfway through the test the person two seats over was shouting and reading out loud, I could even hear their headset, and even after I raised it with the proctors they basically shrugged and said they “can’t interfere” because of their rules. That ruined my focus. I retook the exam in a quiet, professional setting on Feb 4 and my Listening jumped 13 points and Reading 10 points — so yeah, it mattered. I get policies exist, but calling that “normal noise” doesn’t fly. I felt ignored and a bit stunned. I want Pearson to accept responsibility and cancel the charge; asking me to pay for their inaction doesn’t make sense.
About Pearson
Pearson is a multinational education company that develops and distributes learning resources and services. Its activities include educational publishing, digital learning platforms, and assessment tools used in schools, post-secondary institutions, and professional settings. Pearson also provides English-language learning materials and delivers standardized testing services, including the Pearson Test of English (PTE). The company serves students, educators, institutions, and employers in multiple countries and is headquartered in London, United Kingdom.
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Last update: April 10, 2026
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