Pearson - Reviews and experiences

I’m asking for a refund and I won’t be paying the $50 review fee — this was their fault, plain and simple. I took the PTE Core at the Jinan centre on Jan 30 because I needed a clean score for job and immigration paperwork — I study and practise every day for this. Halfway through the test the person two seats over was shouting and reading out loud, I could even hear their headset, and even after I raised it with the proctors they basically shrugged and said they “can’t interfere” because of their rules. That ruined my focus. I retook the exam in a quiet, professional setting on Feb 4 and my Listening jumped 13 points and Reading 10 points — so yeah, it mattered. I get policies exist, but calling that “normal noise” doesn’t fly. I felt ignored and a bit stunned. I want Pearson to accept responsibility and cancel the charge; asking me to pay for their inaction doesn’t make sense.