myLAB Box - Reviews and experiences

clunky website, slow delivery, poor follow-up. Tip: document everything and keep emailing; it seems persistence pays off here, though you shouldn’t have to.

I couldn't find the customer info form until I dug through the trash and found it printed on the back of packaging. Two weeks later they emailed saying they couldn't start the test because the form was missing. I told them I had included it — I think the lab tech threw it out with the packaging — and they asked me to fill another form. I refused; if they can't locate a simple paper I don't trust their process. I've asked Mel in support for a refund three times and I'm still waiting. Disappointing and frustrating, left me uncertain.

a rep tracked down the missing kit, arranged a replacement, and followed up with clear next steps. The replacement actually arrived and was processed properly, and I got timely updates after that. I’m glad it didn’t stay a mess forever — not perfect, but the outcome and the follow-through left me genuinely relieved and thankful that it got sorted.