Homebase - Reviews and experiences

After the second cancellation, I was ready to write them off, honestly. Customer service had said the items were available, so it felt a bit like chasing a shopping cart downhill. Still, I gave them one last chance and this time the order was handled properly. The product arrived in good shape and feels solid, which surprised me. Not a flawless experience by any means, but the final result was better than I expected.

Halfway through clearing out the spare room, I opened the box and found the cabinet panels torn up and held together with duct tape. The missing screws were the real issue, though — there was simply no way to put it together. I needed it quickly because we’d just moved and had boxes everywhere, so this was pretty frustrating. Live chat only told me to wait 48 hours for a reply, which didn’t actually help. It honestly looked like a return had been shipped straight back out without anyone checking it.

it made closing the tin properly after use difficult. Customer service said this was not unusual and offered a small replacement tin rather than a refund. I’m glad I checked it right away, at least, but it was a disappointing outcome.

I kept a whole day free about ten days ago, made coffee, waited around, and nobody came. Now I’m meant to do it all again this week. I’m relieved I checked rather than just trusting the updates, but honestly, customers shouldn’t have to chase every step. My advice: keep every email and don’t toss the wrong item too soon.

By the second evening, that knocking had become the main thing I noticed in the room. I’d hesitated before ordering because I wasn’t sure about buying an air conditioner through Homebase rather than seeing it in person, but the price seemed decent and delivery was quick. It arrived from their supplier, and at first I thought maybe I was overreacting. Once I ran it properly, though, the knocking was loud and regular, not just normal fan or compressor noise. I reported it the next day and sent the requested proof. The frustrating part was waiting far longer than promised, then being told that air conditioners make noise. Fair enough, but this didn’t sound right. I’m still trying to sort out a refund through PayPal.

By the time I was fluffing those sofa cushions for what felt like the hundredth time, I knew exactly how this purchase was going to go. I started using the sofa about six or seven months ago, and at first it looked decent enough—apart from the fact they sent the three-cushion version instead of the two-cushion design I ordered. Fine, mistakes happen. But after roughly four months, the cushions had flattened badly, like they’d given up before I had.

Honestly, the weirdest part was standing on my porch looking at a completely blank delivery card. I tried Homebase online for the first time because I needed one item quickly, and I placed the order on May 11 after being told it would arrive by May 13. When nothing showed up, customer service said I’d actually ordered on May 12 and that delivery was due May 14. I had the confirmation email right there, so that was pretty frustrating. I sent them proof, but it didn’t seem to change much. Then on May 14 I got an email saying the parcel had been left with a neighbour and that I should check the card. The card hadn’t even been pushed through the letterbox; it was sitting outside, blank, with no neighbour’s details at all. So I had to go knocking around to find my own order. Not a great first impression, and definitely not an online shop I’ll use again. Really disappointing, honestly, especially after all that back-and-forth.