Elfster - Reviews and experiences

I'd recommend Elfster — overall handy for gift exchanges. We've used it for years and the customer service is pleasant and responsive, which surprised me. It's simple to set up, share and run a Secret Santa, though I keep wishing I could just link my Amazon wishlist instead of rebuilding one on Elfster. If they add that import it'd be flawless — seriously.

Needed this for our family secret-santa — couldn't be in stores because of a recent move and a bad back, so I was relying on the site. I typed in the wrong email by accident and it created a second account, then kept jumping straight to the next signup page and locked my husband out. I sent one email to support; they responded that evening and by morning the accounts were fixed, access restored. Pleasantly surprised they also merged a few settings for us — saved me time.

two accounts, one created by mistake, and my settings gone. Support fixed it. Dazzle tracked the duplicate account, showed me the exact error and walked me through restoring my app. I was doubtful at first. Quick replies and clear steps won me over. Tip: double-check account names when you sign up.

I started using this for our office secret-santa three years ago — or two, memory's fuzzy — and this season I goofed up the settings. Customer support walked me through each step, calmly, over chat, and delivery info was clear so gifts arrived when expected. The wishlist link is straightforward and there's decent range at different price points. First impression this year was relief more than excitement; not perfect, but once support fixed my mess it ran smoothly. Packaging was fine, delivery on time, and service actually felt helpful, not scripted, and polite.

the quick, practical help made the site actually useful when I needed it. Appreciate the calm, professional tone of the agent — felt human, not scripted.