Only Natural Pet - Reviews and experiences

months later food shows up and almost $82 vanishes from my account. Not great. The website honestly felt like one of those escape-room puzzles — I clicked “cancel” about five different ways and apparently only stopped a single delivery, not the subscription. Who does that? The customer service calls were worse: brusque reps, one that kinda cut me off, the usual “well our policy is…” script. I get policies, I do, but asking me to refuse delivery or haul the bag back to the post office just to get my own money refunded? Between work and errands and two dogs who expect dinner on schedule, no thanks. The delivery times were also a problem — slow enough that I had to hunt down alternatives because my dogs couldn’t wait. Small win: I’m actually grateful my bank stepped in and put a stop on further charges after I complained, so in the end it didn’t drain my account for weeks. That felt like a relief — not because the company made it easy, but because at least the dogs ended up on the right food and my wallet wasn’t empty. So: frustrating, annoying, kind of sketchy-feeling subscription setup, and customer service needs a manners course. But the food itself was fine and, weirdly, I’m glad I found an easier supplier in the chaos. Will think twice before signing up for anything that auto-bills again.