FragranceShop - Reviews and experiences

Honestly, I’d steer clear until they sort out their support. A coworker first mentioned Fragrance Shop to me when we were comparing perfume deals, and the price looked decent, so I gave it a try. Ordering was straightforward enough. The trouble started when my card was charged twice for one item. I contacted them right away and was told a refund was on the way. Nearly six weeks later, there’s still nothing in my account.

Then my bank flagged the attempted charges, and honestly, that was the last thing I expected after buying one item in-store. I never signed up for a membership, voucher, subscription, or anything that would involve repeat payments. I was told two separate £15 charges had been blocked, and on April 13, 2026, there was another attempt to take money from my account. I contacted my bank right away because I don’t owe The Fragrance Shop anything beyond that original purchase.