FragranceShop - Reviews and experiences

Honestly, the price pulled me in, but the rest turned into a headache. I ordered three fragrances for my partner in Australia and the card payment went through right away. Two days later, they cancelled it and said they’d only take a wire transfer because my card wasn’t US-issued. That restriction wasn’t clear when I checked out. I messaged support a few times; replies came eventually, but nobody could explain much or tell me when the refund would land. A week later, I was still waiting, and obviously nothing had been delivered. I’ve had smoother cross-border orders with other shops, so this was pretty disappointing. Maybe it works fine for US customers, but it didn’t for me.

Somehow, the moment it clicked was when I checked my holiday list and realized I’d covered nearly everyone without blowing my budget. I needed to keep spending down this year after a move, and I was a bit wary because I’d seen mixed feedback online. Still, every order I placed arrived when expected and nothing showed up damaged. That’s really all I wanted. I haven’t needed to contact support, so I can’t say much there, but the ordering process was simple and each purchase went through without a hitch. Maybe I’ve been lucky, but so far it’s been a genuinely solid experience.

is it on the way, or should I expect a refund?

I knew I’d made the right choice when I opened the bottle and caught that familiar Coco Mademoiselle-style scent, but softer and less sharp without the alcohol. It reminds me more of a dry oil or a proper perfume than a typical spray, which is exactly what I was hoping for. I’ve ordered fragrance dupes elsewhere before and some were way off, so I was honestly a bit cautious. This one was a nice surprise. Delivery was quicker than expected, everything arrived neatly packed, and the little 1/4 oz bonus is already in my purse. The sample was also really nice—I may order that one next. Even the small candy was a thoughtful touch. I’ve bought from this shop before, and thankfully this order was another good one.

I honestly thought this would be a quick fix, but it’s turned into a bit of a circus. I tried calling several times over two days, waited behind 60 or 70 people, finally got to number one... and then the call was dropped as soon as someone answered. Three times. Emails weren’t much better either; replies took days and felt like they’d been copied and pasted without anyone reading what I’d actually written. I’m still waiting on a refund for an order from six weeks ago, which is pretty frustrating. I wasn’t expecting magic, just someone to look into it properly. If you need help with an order, I’d suggest keeping records of everything and packing some patience.

Honestly, I almost backed out at checkout because the mixed comments had me wondering if I’d regret it. I’ve had rough orders with other fragrance sites before, so I’m usually cautious with deals that look too good. Still, the Trustpilot rating gave me enough confidence to try it. I ordered men’s Sauvage on November 21, and it showed up on the 28th. The package was properly protected, with two bubble mailers and the product box still sealed in plastic. Everything looked right, and the price was noticeably better than local stores. So far, the worries I had weren’t necessary. I can’t speak for every order, but mine was smooth and I’m glad I gave them a chance rather than assuming the worst from reviews.

I ordered a holiday calendar and three perfume bottles, so this was not a small purchase. Tracking showed everything had reached the store and had been signed for, but when I arrived to collect it, the manager said there was nothing there. That was frustrating, especially since other retailers I’ve used usually sort pickup issues on the spot. Customer service was initially helpful and confirmed the delivery. They offered a refund or replacement, and I chose replacement because I still wanted the items. I was told it would take up to 48 hours while they spoke with the store. Nearly two weeks later, I’m still being passed back and forth with no clear update. The store says they can’t help, despite the signed delivery and likely CCTV. I just need someone accountable, ideally an area manager, to resolve this.

Honestly, I’d steer clear until they sort out their support. A coworker first mentioned Fragrance Shop to me when we were comparing perfume deals, and the price looked decent, so I gave it a try. Ordering was straightforward enough. The trouble started when my card was charged twice for one item. I contacted them right away and was told a refund was on the way. Nearly six weeks later, there’s still nothing in my account.

Then my bank flagged the attempted charges, and honestly, that was the last thing I expected after buying one item in-store. I never signed up for a membership, voucher, subscription, or anything that would involve repeat payments. I was told two separate £15 charges had been blocked, and on April 13, 2026, there was another attempt to take money from my account. I contacted my bank right away because I don’t owe The Fragrance Shop anything beyond that original purchase.