Contact Lens King

Contact Lens King - Reviews and experiences

Average rating
9.2 /10
Based on 17 reviews
Oct 2023-Mar 2024
Star distribution
56x
49x
32x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (17)

Contact lens order

Communication

My contact lens order got held up because of a problem with the supplier, which was a bummer. But the company sent me an email explaining the situation, which was nice. When I reached out to them about the delay, they were really sorry and understanding. Finally got my contact lenses this morning, and everything was spot on. They even checked in to make sure I got my order okay. I really appreciate how quick they were to respond and how willing they were to help out. I'd definitely think about ordering from them again in the future.

New prescription delayed order

Communication

I recently had a bit of a hiccup with my order from this company because of a mix-up with my new prescription. When I sent in my updated prescription, they accidentally looked at the old one from last year instead, which ended up causing a delay in getting my order. Even though I tried to send the new prescription again, they asked me to text or email it, which seemed like a risky way to share personal info. This method didn't meet HIPPA guidelines, which I knew about from working in the industry. I did eventually get my order once everything was sorted out, but the whole situation left me feeling pretty unhappy with the whole process.

Recent order delayed, informed shortage from manufacturer, accurate ETA given by customer service agent

Communication

The contact lenses I ordered were delayed because the manufacturer didn't have enough in stock. They let me know right away and gave me a good estimate of when they would arrive. Even though it took longer than expected, I'm happy with how Contact Lens King kept me updated. If you want to save money on contacts, I definitely suggest giving them a try.

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About Contact Lens King

Contact Lens King is a company specialized in providing a wide array of contact lens options directly to consumers at competitive prices since its establishment in 2004. Based in the United States, the company has built a solid reputation for offering a variety of contact lenses, including daily, weekly, and monthly disposables, along with toric, bifocal, and coloured contacts from leading brands and manufacturers. Contact Lens King emphasizes its commitment to customer service, offering an easy-to-use online ordering platform, and ensuring the availability of high-quality products. Through consistent performance and dedication to customer satisfaction, Contact Lens King has secured a steady position in the market, catering to the needs of contact lens users across North America.

Contact Information

30 Lawrence Paquette Drive

12919 Champlain

United States

📧 customerservice@contactlensking.com

☎ 800-352-0255

🌐 www.contactlensking.com

Categories Contact Lens King

Last update: November 29, 2024

Website (Partner link)

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