carhartt Reviews
Reviews (19)
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Zipper repair
I melted the zipper on my jacket by accident and had to send it in for repair. The customer service I got was really amazing. The staff knew what they were doing and helped me out with getting it fixed. And the best part? They didn't even charge me for the repair and sent it back to me quickly. I'm super happy with how everything turned out and I'll definitely be going back to them in the future.
Workwear
I just bought some work clothes at the store and I have to say, I was really impressed with the quality and durability. They had a huge selection and I found exactly what I needed for work. The staff knew their stuff and were super helpful, which made the whole shopping trip easy and fun. I'm really happy with my purchase and I'll definitely be back for any more work clothes I need in the future.
My winter jacket
I picked up this awesome winter jacket last year and honestly, at first, I wasn't too sure about it. But now, it's become my absolute fave! It's a little oversized, which is perfect cause I can easily layer it over my hoodie. And I always roll up the cuffs since it's a bit long on me. If only it had those snap side tabs they promised, then I could totally rock it with just a tee.
Got some cool pants
I ordered these pants online 'cause they looked really cool, but when they showed up, they were totally different. The zipper sucks and the material feels cheap. I tried reaching out to customer service, but nobody's got back to me yet.
New store purchase
I bought something at the store the other day and I was pretty upset about their new policy on checking military IDs. I've been shopping there since the '80s and now I'm thinking twice about sticking with them. It's annoying that they don't let us show our military ID at the counter anymore - now they want us to use some outside "verification" service that makes me worry about my privacy. It seems like they care more about making money than keeping our trust and info secure.
Work gloves purchase
I just bought a pair of work gloves at this store, thinking they'd be good for outdoor jobs. But I wasn't happy with them - they felt cheap and not very comfy. I thought a well-known brand would be better. Turns out, a cheaper brand at a different store was much better quality and way more comfortable.
Work boots purchase
The service at this store was just terrible. I went in hoping to find some good work boots, but the workers were too busy laughing and playing on their phones to help me out. When I finally asked for assistance, they barely even noticed me before going right back to their phones. It was really unprofessional and they didn't seem to care about helping customers at all.
Broken zipper
What a terrible experience with this company, eh? I bought a jacket and the zipper pull just broke right off, eh. I contacted their customer service, gave them all the info they needed and even sent photos, and they said they'd send a replacement. But it's been two weeks, and I haven't heard anything! So I reached out again, and got the same disappointing result, eh. The rep was so rude and unhelpful. Do yourself a favor and steer clear of this company, eh!
Cotton Work Gloves
I bought a pair of cotton work gloves from this store not too long ago. I thought they would fit since they were one-size-fits-all, but they ended up being too small for my hands. I tried to stretch them out but they were still uncomfortable to wear for a long time. When I reached out to customer service about it, they weren't very helpful and didn't give me a solution. I was let down by the inaccurate description and the lack of support from the customer service team.
Jacket with hole in pocket
So listen, I snagged this jacket and just a week later, the pocket straight up got a massive hole in it! Can you believe that? I only kept my phone in there and now it's wrecked. Nope, never shopping at that place again, you guys are the worst.
Waterproof jacket purchase
Eh, so the waterproof jacket I bought ended up being a dud. I was kind of let down by the quality of it, especially considering how much I forked out for it. The material wasn't as tough as I thought, and it started leaking after only a few times wearing it. When I got in touch with customer service about it, they weren't much help and didn't really fix the issue. I was pretty ticked off and disappointed by the whole thing. Honestly, my whole experience with this purchase was a total bust, and I won't be going back to buy from them again, that's for sure.
Insulated overalls
I can't find any insulated overalls that fit anymore. They've changed the sizing and it's nearly impossible to get a pair that fits right. The company says they haven't made any changes, but that doesn't seem right to me. I need help finding a pair that fits properly, but the sizing options are so limited that it's not helping many customers.
Recent clothing purchase
I recently bought some clothes online and got the wrong size. When I reached out to customer service, they made me pay for the return, which cost a lot because it had to go all the way to the USA. Getting a refund was a headache - had to deal with tons of unnecessary questions through email. Overall, not impressed with the online store.
Black Friday order
I snagged some awesome deals on Black Friday but didn't end up getting my order. I was so excited for it, but it never arrived! To top it off, they charged my mom's credit card right away. So annoying, what a scam.
