Sprinter Reviews
Reviews (7)
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Reebok FR20z treadmill
A couple weeks back, I ordered a Reebok FR20z treadmill from the store because I had good experiences with them before. When the discount code didn't work, I emailed customer service and they fixed it right away. The reps were really nice and helpful.
Running shoes
I bought some running shoes from this company last week, but I still haven't got any email or bill confirming my purchase. So, I haven't got the shoes I ordered yet. I've tried emailing them multiple times, but no response. When I called customer service about getting a refund, they said it wasn't possible. Now I'm feeling frustrated and helpless, waiting for this problem to get resolved.
Shoes falling apart after 2 months
My son's shoes started falling apart after only 2 months, so I called for help and was told to send an email. I decided to call again after seeing bad reviews and talked to Joerie. He was great! He was shocked I hadn't heard back yet. I asked for a refund instead of new shoes, and he made it happen. Big shout out to Joerie for sorting it out!
Smartphone purchase
I just bought a smartphone from this store and I gotta say, the delivery service was completely awful. Apparently, my package got lost somewhere along the way and even after reaching out to them multiple times, they couldn't do anything about it or give me my money back. It's really disappointing how they handled the situation and I definitely won't be buying from them again.
Shoes ordered
I bought a pair of shoes from this store and everything went smoothly. But then I got an email saying there was a system error and my order couldn't be delivered. After that, I didn't hear anything back. I sent an email but didn't get a response. I tried calling them, but even after a week, the issue was not fixed. The error kept happening. In the end, I had to cancel my order and get my money back. Because of the lack of communication, I'm giving this store 3 stars. I'll be shopping somewhere else next time.
Bought a pair of running shoes as a gift
I bought my girlfriend a pair of running shoes as a present. The price was really good and they arrived earlier than I thought. Plus, I got two vouchers as a bonus! They even take PayPal for payment, so it's easy. Overall, the website is super reliable. I would definitely recommend it.
Delayed delivery
So yeah, I had a pretty crappy experience with my order delivery recently. My package showed up a whole 15 days late without any heads up from the supplier or the courier. And get this, I only found out it was being delivered when it was already at my door. The customer service team and the courier, GLS, were seriously dropping the ball when it came to communication. It felt like they were just there to pick up the phone, not actually help out with any useful info or solutions.
Review with most votes
Running shoes
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