Layered - Reviews and experiences

the rug looks dusty and a bit like second‑hand, and customer support didn’t reply for a long time. I bought it in September 2025 and decided to live with it a few weeks before commenting, hoping vacuuming would sort it. It did help, slightly, but the dusty cast never fully went away. I emailed support last week and heard nothing until later (which was frustrating). I used a promo when I bought it, but that’s irrelevant — for the price this shouldn’t arrive looking worn. Compared with other retailers I’ve dealt with, who at least acknowledged issues quickly, this felt slow. The odd surprise was that the pile itself is pleasantly soft and sits well underfoot, so it isn’t all bad. After I pushed, they did get back eventually, apologised and said they’d look into it — order C25096. I’m waiting to see what remedy they propose before deciding if I’ll keep it.