Layered - Reviews and experiences

sturdy, the colour matches the photos, no weird fibres. It's not perfect — a tiny loose thread here and there — but it does the job and looks homey and comfy.

So, walking into the new place it felt like something was missing — then the rug arrived and it actually tied the whole living room together. I needed something soft for my sore lower back and since we’re mid-renovation it had to show up on time. Delivery was prompt, and when I ordered the wrong size customer service handled it smoothly, like real people. Not flawless — there’s a tiny fringe quirk — but it works and I’m happy enough.

I refused the package on the spot. First impression was instant suspicion, then relief after I didn’t pay. Later I checked the site and the photos looked off (maybe AI). Not fun, but happy I didn’t get scammed.

good weight, clean paint, packed like Fort Knox (maybe a bit too much bubble wrap), and the order showed up fast. My doubts mostly melted away, and I liked them enough to buy another set and one more item. Would've liked clearer tracking, but overall happy.

my card provider stepped in and I got my money back, so I’m kind of relieved. Won’t buy from them again though, and I’d warn others — double-check seller reviews and payment protection first.

the rug looks dusty and a bit like second‑hand, and customer support didn’t reply for a long time. I bought it in September 2025 and decided to live with it a few weeks before commenting, hoping vacuuming would sort it. It did help, slightly, but the dusty cast never fully went away. I emailed support last week and heard nothing until later (which was frustrating). I used a promo when I bought it, but that’s irrelevant — for the price this shouldn’t arrive looking worn. Compared with other retailers I’ve dealt with, who at least acknowledged issues quickly, this felt slow. The odd surprise was that the pile itself is pleasantly soft and sits well underfoot, so it isn’t all bad. After I pushed, they did get back eventually, apologised and said they’d look into it — order C25096. I’m waiting to see what remedy they propose before deciding if I’ll keep it.