Garvee - Reviews and experiences

I had the truck stashed for Christmas and the kids were really excited, so opening the boxes and finding cracked parts was a real bummer. I contacted them on Dec 24 and by Feb 3 we're still getting the same canned reply about "escalation" and "please be patient" — over and over. They did send a box after three weeks but it didn't include any of the parts we actually needed, which felt pointless. The dump bed was almost split in half, so the ride-on can't do what it's made for. They then said no more shipments and offered a partial refund; we declined because a partial refund doesn't fix a broken toy that can't dump. What sticks with me is the customer service — just terrible follow-through and very generic responses, like they don't actually read your messages. I filed a BBB claim (they have an F rating) and kept all photos and cartons, which I recommend you do if you buy from them (though I wouldn't). I get mistakes happen, but the way they handled it made a holiday gift go sideways and left us frustrated. If you want a working toy and less hassle, shop elsewhere.