Addison Ross - Reviews and experiences

their response was impressively quick every time. Polite, clear communication and fast shipping. I’ve had slow, unhelpful service from other places, so this was a pleasant surprise. I just wish the product build matched the support. Overall I’m grateful for the service, but wary about the product itself.

On the third night after the move I realised I’d made a gamble. The pictures online looked great. I needed a rechargeable light for quick trips to the basement because my back has been bad and bending is a pain. I hesitated because past brands let me down, but the design and the reviews pushed me to order. When the unit turned up it didn’t charge properly. That was annoying. I spent three weeks chasing a replacement. Eight calls, more than ten emails. Staff kept giving reasons — holidays, illness, family stuff — which honestly felt like excuses. It wore me down. Then Suzanne actually did what she said she would. She arranged the swap and followed up. It still took time, but at least it ended with a working light and less worry. I’m glad she was on it. So, mixed feelings. The product itself is fine. The service was a slog. Worth it in the end, mostly because of that single helpful person.