Accor Hotels Reviews
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Online reservation experience
After I booked my reservation online, I had some trouble with the printing page. The barcode wasn't fitting right on just one page, so it was tough to use it for my visa application at the consulate. It's important for the barcode to fit on just one page, or maybe two at most, to make things easier. I think this change would really help out all the customers who use your online reservation system. I can show you a sample page as an example.
Booked a hotel room
I reserved a hotel room and it was so simple and quick! But when I went to confirm my booking, there was a little issue with the late checkout selection. It appeared as one of the options I chose, but it wasn't displayed clearly with the checkout time. I'm sure I'll still receive great service since the Ibis staff is always friendly to me and my family, but that mix-up has left me a bit puzzled.
Stay at hotel
When we arrived at the hotel, the room was clean and the beds were comfy. The breakfast was really good both times. The staff was friendly. However, on the second day, we returned to the room and it hadn't been cleaned, the beds were not made, and there were no clean towels. The front desk informed us that there was a shortage of staff and we could have been notified about it through a note in the elevator. They did offer to provide clean towels. If we had been aware of this situation beforehand, we would have chosen a different hotel with full service. It would be helpful to inform guests about these issues ahead of time.
Booking flexibility and breakfast policy
My recent stay at this hotel was unfortunately not the best because of a frustrating issue with their breakfast policy. My flight schedule got changed, so I could have breakfast at the hotel every day, but I was upset to find out that the hotel was charging 48% more for breakfast even though I told them about my change five days before I got there. The hotel only gave a lower price for breakfast if everyone in the reservation agreed to have it every day. That didn't work for me because one person couldn't eat breakfast at the hotel due to dietary restrictions. As a valued member of the group, I expected better treatment and felt like I was being treated unfairly compared to other guests. This bad experience has made me think about booking with other hotels in the future to see if they have more flexibility and fair pricing. It's always good to check out different options and compare services to make sure customers are happy and getting good value for their money.
Booking inconvenience
It was so annoying that I couldn't pay in Canadian dollars beforehand. I ended up having to figure out my bank card stuff when I got there, which was a pain especially since it was late. Booking was easy, but this whole situation definitely bothered me.
Stayed at this really cool place
Omg, this place was amazing! The hotel was super clean and the people there were really nice. It was close to the train station and downtown, which was awesome. When I arrived early, they let me chill and gave me drinks until my room was good to go. And get this, they even left a chocolate bunny on my bed for Easter! So adorable, right?! Also, shoutout to Soraya for helping me book football tickets. She definitely deserves a raise!
Review with most votes
Booking inconvenience
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