Net2 Phone Reviews
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Quality and Reliable VOIP provider
I used Versature for a long time before trying a different provider, but they turned out to be not so reliable. Luckily, I switched back to Versature and they really came through with amazing service and reliability. Since net2phone took over, the quality and service have been fantastic. I definitely recommend this VOIP provider.
Technical Support Experience
I gotta say, my experience with the tech support team was top-notch, especially with Octavio. That guy knows his stuff when it comes to the product, and he really puts the customer first. Octavio was super friendly and made me feel at ease asking any questions I had. I knew I could count on him to help me out.
Onboarding with Gurpreet
Gurpreet was amazing to work with! She really helped us get everything set up and made sure we knew what we were doing. We personalized our system and felt completely supported throughout the whole process. I would definitely recommend this to all business owners!
New contract guidance
Kali was so great when she helped me with my new contract. She went through everything carefully and made sure I knew what all the terms and conditions meant. I really value her patience and how professional she was.
Quick and helpful customer service
I gotta say, customer service here is always super easy to deal with. Compared to other companies I've dealt with, there's no long waits or being stuck on hold forever. The reps always jump in quick to help out whenever you need them. It's nice to see such awesome customer service these days, so big shoutout to this company for doing it right.
Phone service support
I just wanted to say how great the support was from the representative. She really knew her stuff, was super organized, and really listened to what we needed. It was obvious she knew the product inside and out. Her quick and expert help really made a big difference for us.
Low-cost VOIP service for small businesses
I've been using this VOIP service for my small business for a few years now and it's been a game-changer. We were having problems with high phone bills from our local phone company, but ever since we switched to this service, we've saved a lot of money. The setup was easy, even with multiple phone lines and handsets in our busy office. The directory and auto-attendant features work smoothly and efficiently, making it simple for our customers to get in touch with the right person every time. I think this service could easily handle bigger businesses too.
Phone services purchase
I just got phone services from this company, and I gotta say, I was really impressed with how professional and knowledgeable the customer service rep was. They took the time to explain everything to me in a way that was easy to understand, and made sure I was clear on everything before moving forward. I really appreciated how patient and kind they were throughout the whole process. It was a top-notch customer service experience, and I'm happy with my purchase.
7-year client renewal
My experience with Hailey was great! She was so quick to respond and happy to help us with renewing our service. We've been sticking with this company for 7 years now, and her care made us feel so important. We're really happy with the service and excited to keep working with her.
My Net2Phone experience
My experience working with this company has had its ups and downs. The onboarding process went pretty smoothly, which was nice. But, there were times when I didn't receive important info or updates when I needed them, and that was frustrating. Communication is super important in any business, so it was a bit of a letdown.
First time customer
The folks at Net2 Phone are so friendly and helpful, eh! I just started at a new company that uses their services and we ran into a little issue with our payments. The person I spoke with was super understanding and helped me sort everything out. They even gave me some advice on how to tweak our phone plans, eh!
VOIP service provider
As someone who depends on a consistent and reliable VOIP service for my business, I have been really let down by the provider. Over the past year, I've had multiple major outages, some lasting for days. This kind of unreliability is just not okay in today's fast-paced business world where communication is crucial. And it's frustrating that the support staff often try to blame issues on the customer's systems, which wastes a lot of time. It shouldn't be up to the customer to prove that their network is set up correctly according to the provider's recommendations. The provider needs to take responsibility for their own system and make sure it's working properly all the time.
Overall, I've been dealing with an ongoing issue for weeks without any updates or solution in sight. The provider's lack of communication and urgency is not acceptable and shows a lack of commitment to customer satisfaction. In the end, I wouldn't recommend this provider to any business looking for a reliable and efficient VOIP service.Business phone service
Our experience with the business phone service has been really great since we switched to the new provider, now called Net2Phone. The service has been super reliable, hardly any outages affecting our work. The quality is exactly what we need for our business, and the customer support team is always quick to help with any questions or issues we have. The accounts team has been amazing, going out of their way to help us with any account stuff. Overall, we're really happy with the service from Net2Phone.
Service Renewal
I just renewed my services with Net2 Phone, and I have to say I was really impressed with how professional and competitive their offerings are. The support team was amazing, they provided excellent service the whole way through. Thanks for the great service!
Renewal process for phone contract
Kali L., the representative, was super helpful and attentive while I was renewing. She stayed in touch as my renewal date got closer, making sure I didn't miss out on renewing. Even though she wasn't my initial contact for the contract, Kali took the time to explain the proposal to me in detail and made sure I understood everything before I made a choice. The whole experience was smooth and enjoyable, all thanks to Kali's top-notch customer service.
Top-notch customer service
My time at this place was amazing, all thanks to Kali. She really went above and beyond to make sure I had a great experience. I really appreciated her dedication to giving great service, her knowledge about the products, and her patience. She was a true pro and I was super impressed. Kali is a real gem for this company, and I'll definitely recommend her to anyone needing top-notch service.
Quick, efficient account renewal
Our rep, Melanie, was amazing. She really knew her stuff and took the time to get to know our company's needs before getting in touch with us. This level of readiness is rare and highly valued. Thanks to her knowledge, our account renewal was easy. We could make quick and well-informed choices. It was a great experience overall.
Helpful CS rep
Alana was seriously the best customer service rep I've ever dealt with. She was super helpful and made sure all our questions were answered and our account was sorted out perfectly. She really knew her stuff and was so kind about it all.
VoIP phone portability during emergencies
Net2Phone, which used to be Versature, has been a total lifesaver for us! A few years back, our building had a fire that kicked us out for more than a week. Our patients couldn't get a hold of us because our regular phone lines were all back at the clinic. But Net2Phone saved the day by transferring our main number and loaning us Polycom VoIP phones. We could just plug them into any ethernet port, even at home. This way, we could keep in touch with all our patients, calm them down, and reschedule appointments right from the comfort of our own homes. And when COVID came around and many of us had to work from home, our VoIP phones were super easy to bring along and set up, taking away one less headache for us. Our whole experience with Net2Phone has been great, and I would definitely recommend them to anyone looking for reliable and portable phone solutions.
Downsized Bill Adjustment
Kali was so great with us! She helped us out a ton by explaining our bill changes and making adjustments for us after we downsized. She also suggested we upgrade our old hardware, which turned out to be a super helpful idea for making our service better. I gotta say, I was really impressed by how much support and knowledge Kali showed. She really knows her stuff!
Review with most votes
My Net2Phone experience
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