Govee - Reviews and experiences

Sceptical before buying, doubts gone, sorta

Halfway through checkout I messaged support, within minutes they sorted it — surprisingly helpful, really.

Pretty solid — they answered questions, friendly though

I needed one more permanent outdoor light after moving, and the sale had ended. When I called customer care they quickly matched the earlier price — that’s when I relaxed. Practical, no fuss, actually pretty relieved.

Mid-conversation I thought they'd ghost me, but a manager stepped in and fixed it, relieved, still wary.

Delivery showed up when they said, which was nice — packaging a bit loose, but okay. Customer support actually answered and fixed a hiccup fast, better than other companies I've dealt with. Not perfect, but works and I keep buying.

I was wary at first, but the moment the replacement arrived the next day I knew it was sorted. Small doubt turned to relief. Rep was upbeat and helpful. If you need fast help, keep receipts.

I'd recommend it, though not perfect — a coworker tipped me, saw them online, answers were quick and price okay

solid, not flashy. Delivery actually arrived earlier than expected. I was a bit skeptical at first, but had a quick chat with support and they sorted glitch fast. Happy.

Delivery arrived on time, packaging fine, but the lights started failing after about six months — one by one. Customer service actually responds and is helpful, but it's tiring to open tickets for every unit. I’ve had better warranty follow‑up from other suppliers; I'm a bit frustrated.

My order sat in shipping limbo for nearly two weeks, tracking never updated and the courier seemed lost. Company admitted there's a courier problem but didn't offer a fix — frustrating. I wanted these lights for my home office; specs looked good, so I’m left hoping warranty isn't as slow as delivery.

Not worth it — paid an electrician to fit these and they lasted about two months, then only the front strip lights up around the house. I first saw them online and even told a buddy, oops. Sent videos and emails, radio silence. Kinda bright front strip though, surprised me.

Those lights made my patio usable for about a year. I needed them because my bad knees mean I can't climb ladders, so I only needed a new power supply. Annoyingly, when they died customer support demanded proof of purchase — I bought them in-store — and refused to help. They looked nice, and I'm glad they lasted a year, but the aftercare was disappointing.

I was half worried when I realised I'd put the wrong shipping address, but support reached out to me which was a real relief. They fixed the address quickly and the lights arrived a few days later. The moment I knew I was satisfied was during my morning coffee — the kitchen looked exactly how I wanted, simple scenes, no fuss. Price is fair, could be cheaper, but overall solid.

Bought these because we’d just moved and needed decent porch lighting — I was sceptical about smart brands. They’re cheaper and brighter than I expected, but one outdoor unit died, no light, no data. Support took two days to reply after a rough start, then they were great and sent a replacement through Amazon, no fuss. Still a bit wary but glad I picked them, honestly.

Right in the middle of a hectic week I noticed the patio lights were flickering, so I checked my app and—thankfully—the new strand arrived two days earlier than I expected. Packaging was solid, tracking was clear, and the delivery driver left it where I asked. Setup took maybe ten minutes; I've got strips indoors behind the TV and a string outside for evening chill, so I use them daily. I had to contact support once about a firmware hiccup and they replied quickly, helpful, and even followed up later. Prices can be a bit steep when not on sale, but overall I'm glad I stuck with them — reliable, easy to use, and decent customer service.

they admitted the damage was on me, still offered a replacement controller, and followed up a few times to make sure the set-up stayed stable. The first replacement wasn't perfect so they sent the right adapter fast, no waiting around, no guilt trips. It didn't feel like corporate script; it felt like someone taking ownership. Ordering was a bit clunky on my end, I’ll admit I bungled the model number, but support walked me through it. I’m not blind to past bad customer service elsewhere, which is why this stood out. Still mildly critical of the process hiccups, but mostly relieved — lights working, no fuss, I’ll keep buying from them.

Worth it — the lights totally changed our tiny deck. I first noticed them at a neighbour's BBQ and a friend tipped me to the Govee set, so I ordered one. Setup was a bit fiddly and the app took a minute to get used to, but there are tons of tutorials and eventually I liked the scene presets and colour options. They did start acting up mid-winter, but Iris from customer service actually fixed things fast and was patient. Pleasantly surprised by how bright and consistent they are.

I didn’t plan to get emotional about LED strips, funny enough, but there I was — halfway up a ladder thinking, “this is worth it.” I wanted new exterior lighting because the old set looked sad and brittle and I kept tripping over extension cords; plus I like having the porch look put together, especially in the evenings when I’m sitting with tea. I’m not exactly quick with tech these days, so it took me over a week to get nine strands up around the house. I tested each strand as I went, or at least I thought I did. I checked that they lit up, but I didn’t go through every single colour. Rookie move.

I first saw these TV backlights on a friend's story — he actually tipped me, so I ordered the 75–85” set, but Govve shipped the 55–65” one. I sent photos like they asked and used the return label; posted it back, proof of postage and all, and then crickets for two weeks. I started bugging them, worried I'd never see the money. The moment the refund finally appeared in my account I honestly exhaled so loud my dog looked up — that’s when I felt satisfied. Still annoyed about the hassle and zero updates, but hey, money back and lesson learned. Also wish they'd cover the return postage next time, less faff.