Caden Lane Reviews
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Recent baby jammies order
I just ordered some cute baby pajamas from this company and I have to say, their customer service is top-notch. Even during the busy Christmas season, my order arrived really quickly. But then I realized a few days later that I forgot to use a discount code. I sent them an email right away and Caitlin got back to me within a day. She was able to give me a credit without any issues. It's this kind of quick and helpful customer service that makes me want to keep shopping with them. I'll keep buying from them until my grandkids are too big for their adorable pajamas.
Excellent Customer Service
I gotta say, eh, the customer service at this company is amazing, eh! They're so quick to help out and always go the extra mile to answer my questions and give me options. Just had a change to my order and they fixed it right away, no problem. And let me tell you, their products are top-notch, so soft and good quality. Seriously, can't recommend this company enough, eh!
Baby clothes
I had a great time ordering baby clothes online. There were so many cute options to choose from and it was so easy to place my order. When I needed help with using a coupon code, the customer service team was super helpful and quick to assist. I got my discount refunded in just two days. I will for sure be buying from them again for my grandkids' clothes.
Soft material baby products
I bought some super soft baby stuff from this company and I'm so happy with how cozy and high quality they are. They're gentle on my baby's skin and easy to wash. When I had trouble using a discount code on my last order, the customer service team was really helpful and fixed it right away. I'm grateful for their quick and helpful service.
Cup with personalized name
I got this cup for my daughter because she's crazy about dogs and I thought she'd love to use it at school, eh. But man, was I ever wrong. The quality is just awful! The straw doesn't even line up properly, so you can't even use it right. And when I contacted customer service, they said I could return it, but I'd have to cover the shipping costs. Give me a break. Not worth the trouble. And let's not even talk about the blanket I bought, definitely not worth the money. I'm sticking with Target from now on, for sure.
Personalized blanket order
I ordered a personalized blanket and gotta say, I wasn't too thrilled with their customer service. The blanket never showed up, and when I checked the tracking info, it was just sitting in one place for a whole week. I tried getting in touch with the company a bunch of times through email, but all I kept getting back was some standard reply. They didn't even try to address my issues or come up with a solution. It was a pretty lousy experience all around, and I definitely won't be buying from them again.
Beautiful stuff
I got the cutest stuff and it arrived really fast! This is my second time ordering from here and I'm still so happy. The clothes are such good quality, and even after washing them a bunch, they still look and feel amazing! Excited to test out the swimwear 😊
Swaddle blanket
The design on my swaddle blanket was so hard to make out. I tried to get it sorted, but the customer service was absolutely terrible! It was like chatting with a teen who couldn't care less! I'm definitely not shopping at that store again.
Disappointing item
I recently bought something online and it looks nothing like the picture. When I asked if I could return it, customer service said no way, which I think is totally not cool. It really bummed me out and I won't be buying from them again.
Caden Lane swimsuit purchase
I bought a swimsuit from Caden Lane for my baby but it gave her a rash and blisters after one use. It looked cute at first, but the outcome was disappointing. I contacted customer service for help, but got an unhelpful response and my issue was ignored. On top of that, they only show positive reviews on their website, filtering out the negative ones. This lack of transparency is shady and makes me doubt the quality of their products and services.
Pajamas purchase for grandson
I recently bought two sets of pajamas for my grandson as a Christmas present from this company, eh. But you know, I gotta say, the whole experience was not great, eh. The order got delayed and then put on backorder, finally showing up five weeks after I bought them, eh. I picked out these pajamas specifically as a gift for my grandson, only for them to become a big mess right after he got them, eh. The marker they used to color the pajamas bled all over the clothes after the first wash, totally wrecking them, eh. When I reached out to the company about this problem, they just pointed me to their 18-day return policy, which I didn't even know about when I bought the pajamas, eh. That policy seemed kinda unfair, especially since it took so long for me to receive the products, way past the 18 days, eh. The quality of the pajamas didn't match up with the high price I paid, making me wonder if it was all worth it, eh.
Issue with order placement
I had some trouble ordering because it asked for the baby's name, but I don't know it yet. I got frustrated because I couldn't move forward with the checkout. There wasn't a phone number to call and fix the problem directly.
Late shower gift
The customer service at this place is terrible. I bought a baby shower gift, but it never came. When I reached out, they just said they'd send it again, even though I needed it by a specific time. When I asked for a refund, they expected me to pay for shipping. Can you believe that? Their shipping is already so slow. Dealing with their incompetence is so frustrating. And their customer service rep, Edie, doesn't have a clue about good service. I'm never shopping here again, that's for sure.
Bathing suit purchase
I bought a bathing suit for my grandbaby and it broke after they wore it just once. When I reached out for help and compensation, the customer service staff were unhelpful and didn't even apologize. It was really disappointing to see the lack of professionalism and care for customers who spend their money on their products. I wouldn't suggest this company to anyone looking for good products and service.
Massive purchase mix-up
I had a terrible experience with this company when there was a mix-up with a large purchase. At first, I bought some items with my debit card, but then decided to cancel that purchase. The next day, I tried to buy the same items with my Visa credit card instead. Unfortunately, my credit card company told me that the original purchase had been refunded. When I contacted customer service through email, I spoke to Ely, who didn't seem to have any customer service skills. He ended up canceling both orders by mistake, even though I only wanted one canceled. Then I chatted with Amanda on their website, but she didn't seem to understand my situation even after I explained it multiple times. Overall, the whole experience felt disorganized and shady. I really hope this company gets audited soon. All in all, the service was really disappointing.
Boys shirts for family portraits
I was super pumped to order shirts for my boys so they could match for our family photoshoot. But when the package came in, they were way too tiny! I got the size my son usually wears, but it seriously looked like it was meant for a toddler! All I wanted was a shirt that actually fit, not just my money back. Such a letdown!
Review with most votes
Beautiful stuff
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