Neo Financial Reviews
Reviews (13)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Card account issues
Do not use this service, eh! I tried to open a card account and had a terrible time setting up bill payments through my bank. They lied in their ads, their customer service is useless, the promises from management were not kept, and they wanted to charge me a lot to close the account because of their mistakes. As the CEO of a respected company, I am shocked by how unprofessional and dishonest this service is. Keep your distance, eh!
Banking experience
My experience with this bank has been pretty good. The online system is easy to use and I haven't had any problems with it. But I'm kind of disappointed that the interest rates haven't been going up with the central rate increases. Because of this, I'm making less money compared to other choices out there. Even though the website is nice and everything goes smoothly, the low interest rates make me want to move my money somewhere else.
Switching banks for financial benefits
I wasn't sure about changing banks at first because it's a bit of a pain, but I'm really happy I switched to Neo Financial. The whole process was easy and simple, and now I'm actually saving money instead of wasting it on fees. Their platform is easy to use and they offer lots of different financial services that work for me. Overall, my experience with Neo Financial has been great and I would definitely suggest it to anyone looking to save money and make their finances easier.
Online shopping experience
Customer service is just terrible. The only way to get in touch is through chat, which takes forever. You have to wait around for thirty minutes just to hear back, and if you happen to miss the message, you gotta start from scratch. There's no email or phone support, which is beyond annoying. It's like they want you to spend a whole hour sorting out basic problems that their automated system can't handle.
Online shopping experience
I can't believe how awful the customer service was! The person I talked to was so rude, they even laughed at me and called me dumb. It was a total nightmare trying to get through to them, their lack of professionalism was shocking. I really hope they do something to make their customer service better.
Unauthorized charges
I had a really bad experience with my credit card company not long ago. They let charges go through that put me over my credit limit, and then hit me with an over limit fee. It just doesn't make sense to approve charges that will end up with a fee when they could just say no in the first place. And to make it worse, they even added the over limit fees before processing my payments. It's sketchy and totally not okay.
Online purchase experience
The website was great, eh? It was easy to use and find what I was looking for. But when I needed help with a messed-up French translation, I was annoyed there wasn't a real human to talk to. AI is helpful, but nothing beats a real person when it comes to talking things out.
Financial services
This place is terrible to deal with, eh. They don't care at all about customer service or answering emails. I had some important money stuff to take care of and even though I sent a bunch of emails, I didn't get any replies. It was so frustrating. But, when I changed to a different financial service provider, I finally got the help I needed. In just a few weeks, I reached my money goals and made seven figures in monthly revenue.
Purchased something, got Neo Financial Mastercard
So, you know, I got something from that store everyone knows, and then they convinced me to get a new credit card, ugh. They said I could cancel anytime, but it was such a hassle! I had to send so many emails and make phone calls just to close my account with zero balance. And then, can you believe it, they had the guts to email me asking for money! Like, seriously? And when I tried to reply, I got auto-replies saying they weren't even checking those emails. What a waste of time! There wasn't even a phone number on their website for support. Luckily, I still had a number from before to call. I spent ages on the phone with them, only to be told I still owed money on a closed account with nothing in it. I asked to speak to someone else, but they flat out refused. In the end, I ended up paying more money just to get them off my back. Let's see if they finally leave me alone.
Credit card service
I had a really bad experience with my credit card company that I've been with for ages. They sent me an email saying they're cutting my credit limit because of how I spend. It made me feel like a kid in trouble. I don't like being watched and judged for how I use my card. So, I'm done with them. It's not cool to treat long-time customers like that.
Rewards program not honored
I signed up for the rewards program not too long ago and they told me I'd get $25 in cash-back rewards and 3 months of free perks. But I never got any of those things! I've been getting some perks rewards, but I'm still waiting to see if they'll be the same as promised. The only good thing so far is that customers can boost their credit every week. I'll add more to my review as things progress.
HISA account with NEO bank
It's been a whole year now that I've been using this HISA account with NEO bank, and let me tell you, it's been awesome! The interest rate is 4%, which is way better than those 6-month GIC accounts at other banks. Plus, it's a cash account, so I can take out my money whenever I want! I don't get why some people only gave NEO bank 1.5 stars - they deserve a full 5 stars from me!
Cool shoes
Yeah, so Neo Financial is great to use until you need help, then it's a total scam. I bought these awesome shoes and everything was good until I got scammed and Neo Financial basically said "good luck" and didn't do anything to help. It feels like they care more about protecting themselves than their customers. It's not cool at all. If you're using Neo Financial, be careful of scammers because you're pretty much on your own if something goes wrong.
Review with most votes
Financial services
Read on