Vera Bradley Reviews
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Mask purchase
I recently bought masks from different companies to find the perfect one for me. I looked at protection, comfort, price, style, and delivery time. Gotta say, the masks from this company are amazing. The quality is top-notch. The straps are a bit big, but the tips they gave on adjusting helped a lot. And the price is really good compared to others. I've paid way more for masks that aren't as good as these. Plus, they arrived quickly, unlike others that take forever. I'm super happy with my purchase and will keep buying from this company.
Wallets, backpacks, travel bags
If you're looking for some cute and durable accessories, you gotta check out this store! I'm totally in love with all the different prints and patterns they have. And let me tell ya, the quality of their stuff is amazing. I've bought everything from wallets and backpacks to travel bags, and I'm so pleased with everything. The outlet store nearby always has awesome deals, so it's really budget-friendly to grab all the things I need.
Cute backpack
I found this really cute backpack and it's great for school! The colors are so nice and it fits all of my stuff. But when I ordered it online, there was a mistake and I had to call customer service. They were a bit rude and didn't really assist me. Nonetheless, I still really like the backpack!
Travel blanket
I recently decided to give this store another chance after a bad customer service experience before. I bought a travel blanket from their outlet section and needed help folding it, but the staff rudely told me to check YouTube for help. I was surprised at how unhelpful they were. Customers should be able to get proper assistance from staff, no matter where the product was purchased. This experience really turned me off, so I'll be shopping elsewhere from now on.
Express delivery delay
I paid extra for express delivery, but my item arrived a week late because of covid. Other companies have no problem with express delivery. They refunded me $30, but the gift didn't arrive on time. If they offer express delivery, they should honor it.
New Harry Potter line
I need to say I'm quite disappointed with the new Harry Potter line that just launched. I love Vera Bradley and Harry Potter, so I was really excited to get some items from the collection. But the website kept crashing, and I had trouble placing an order. Then when I tried to reach customer service for help, the line was down too. It was so frustrating that the company wasn't prepared, and I ended up feeling irritated and let down. It's too bad that such a fun shopping experience turned into a stressful one because of their poor planning.
Expensive Harry Potter purse, double charged, rude customer service, missing package, filing UPS claim
I recently bought my mom an expensive Harry Potter purse as a gift, but it turned out to be a real headache. I was charged twice for the $100 purchase - once during the transaction and again when it shipped. When I reached out to customer service to sort it out, they were super rude. It took them days to fix the mistake. To top it off, the package never showed up even though the tracking said it was delivered. Now I have to deal with filing a claim with UPS because Vera Bradley didn't give them my mom's apartment number. It's been a total disaster. I definitely won't be ordering from them again.
Floral backpack
This company has totally let me down. I ordered a floral backpack back in May and it's almost July now and still no sign of my package or refund. I've emailed them multiple times and even got a promise of a refund on Instagram, but still no money back. It's so annoying to be kept in the dark, especially with all the shipping delays happening because of the pandemic. They need to step up their communication game and actually follow through on their promises. Can't believe how they're handling this.
Order from fake website
I just bought something from what I thought was a legit website, but turns out it was a total scam. They had all the signs of being a reliable online store, with fake good reviews and pop-ups saying people had just ordered. But after waiting three weeks for my stuff to come, I emailed their customer service and got a vague answer saying they didn't have my order on file. Even when I showed them proof, they didn't do anything about it. Luckily, my credit card company gave me a refund.
Large travel duffle bag
The strap on my big travel duffle bag broke after hardly any use. Even though I showed proof of its low quality to the company, they wouldn't give me a new one. The stuff they used to make the bag seems flimsy or messed up. I'm not happy with how they're not helping me out and their customer service.
Order experience unsatisfactory
My first time ordering online from this company was a total letdown, eh. I thought they were good since they're well-known and popular with the ladies, but that customer service chat was a flop. The person I talked to was no help and didn't really listen to my issues. Seems like they care more about making money than making customers happy, and that's a bummer, eh.
backpack and wallet
I recently bought a backpack and wallet online, but the whole thing turned out to be a disaster. Ordering was easy, but things went south when I used the wrong card to pay. The customer service people were so rude and unhelpful. I tried to explain, but they just didn't care. I've never seen such unprofessional behavior from an online store. It's a shame to see a company treat their customers like that. The whole thing just left me feeling frustrated and annoyed. I'm definitely not shopping with them again.
Backpacks and Lunchboxes
Me and my girls went to the mall in Cool Springs, Tennessee, all pumped to look at some new backpacks and lunchboxes for school. When we got to the store, the customer service was disappointing. The staff was snarky and really rude the whole time we were shopping. We ended up spending over $300 there, expecting better treatment for that amount. But we left feeling disappointed and upset because of how disrespectful and unpleasant the employees were. I don't normally leave negative reviews, but this really stuck with me and I won't be going back to that store anytime soon.
Review with most votes
Wallets, backpacks, travel bag
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