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Tax preparation services review
Despite facing difficulties with the head office, my personal tax preparer has always given me great service for more than 20 years. However, my interactions with the company's website and higher-ups have been far from ideal. When I tried to reach out to my local office, no one answered the phone and there was no way to leave a message. Even when I called the head office, the customer service representatives were unhelpful and seemed to brush off my concerns. I was really let down by the lack of professionalism and support from the corporate side of this tax preparation service.
Tax preparation services
I've been using the tax preparation services at this place for a few years now, and I've always been really impressed by how knowledgeable and skilled the professionals are here. They always give me good advice on tricky tax stuff, making sure I get as many deductions and credits as I can while still following the rules. I really like how careful and thorough they are in their work, and I think their expertise has saved me a lot of money over the years. I'd definitely recommend their services to anyone who needs help with taxes.
Problem with tax filing
The last day to file my taxes and the darn service was down for maintenance! Can you believe it? They didn't even give me a heads up when I went to pay. It's just not right that their system would be down on the busiest tax day of the year.
Got my taxes done
I went to this place to get my taxes done and I didn't like it at all! The person who helped me was not very honest and I caught them trying to lie to me. I definitely would not recommend going here if you want someone trustworthy.
Taxes
Taxes, eh? Ugh, dealing with them this year was the worst. Had so many problems and they didn't even help me out when I needed it. Not cool, ya know?
Tax preparation software
The tax software I used this year was a total nightmare, eh. Even though I bought the "premium" Federal and State tax prep software, I had major issues for the second year in a row. When I tried to get help from the company, it took forever because their customer service wasn't great, ya know? It's too bad to see a company that used to be the best in tax prep software not measuring up in terms of quality and service. I'll definitely be searching for a different option for my tax prep next time, for sure.
Tax filing assistance
I recently tried out this service to help me file my taxes and I gotta say, I was really let down by the whole experience. The program they gave me didn't calculate my taxes correctly, even though I showed them screenshots of the mistakes. On top of that, they overcharged me for two state tax returns when I only needed one, and the customer service folks weren't helpful at all in fixing the problem. All in all, I was really disappointed with the service and I wouldn't suggest it to anyone needing help with their taxes.
Tax preparation services
I went to get my taxes done recently, and it was just a bad experience all around. When I went to look over and sign my return, the 2023 one was missing. Then when I tried to open the 2022 return, I got an error message saying the program wasn't working. I've tried reaching out through calls and messages multiple times, but still haven't gotten it fixed. It's been pretty frustrating and disappointing dealing with this lack of communication and inability to fix the problem.
State return software fail
So I was trying to do my state tax return online, but it ended up being a total disaster because of some updates or something. The website was like nope, you need a tax pro for this. Finally, after three weeks, the tax pro disappeared and now it's turned into a huge nightmare. I mean, come on, how difficult can it be to file a state return? Clearly, this company is incompetent and just trying to squeeze extra money out of me by holding onto my taxes. Ugh, frustrating!
Tax preparation services
My time at this tax preparation service was not good at all. The customer service was not great, and when I asked to talk to a manager, there was nobody around, so I ended up wasting an hour. On top of that, they didn't stick to the original price we agreed on and didn't give me any information or updates along the way. All in all, I was left feeling annoyed and unhappy with the service I received.
Tax preparation services
I just used the tax preparation services and I gotta say, I wasn't happy with how it went down. The person doing my taxes, Debbie, didn't give us the right info on how we could pay the government. We agreed to do it a certain way, but Debbie went ahead and sent our banking info to the IRS without telling us. They took money from our account without asking. When I saw the transaction, I called my bank right away. It ain't right to break our trust like that and ignore what we wanted. I suggest being careful if you're thinking about using their services.
Taxes nightmare
I can't believe how disorganized and unprofessional my tax preparer was, eh. He couldn't get anything right and wasted over an hour of my time without even starting on my tax return, eh. I had to walk out because of how frustrated I was, eh. It was so embarrassing and I've never had such a bad experience with someone handling my finances before, eh.
Software purchase
My software purchase experience sucked, eh. I found out they charged me extra for an option I didn't even want, and they just went ahead and chose it for me without asking. It totally rubbed me the wrong way and now I feel like I gotta tell everyone to watch out. It seems like this company is playing dirty by using sneaky tactics to trick customers into paying for stuff they don't need, and honestly, it's pretty lame.
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Tax preparation services
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