ATG Tickets Reviews
Reviews (11)
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Online ticket booking frustration
Hey there, so I was trying to book tickets online for a show at this theatre, but it was a total disaster. The website kept messing up and wouldn't let me finish my purchase. After my third attempt, I gave up and decided to call their Customer Service. I had to go through a bunch of options on the phone and it took forever to actually talk to someone. But when I finally got connected, Mandy was really nice and helpful. She booked my tickets super quickly. So, big shoutout to Mandy for coming through and saving the day! But honestly, the whole online booking thing was a major letdown.
Show date change request
I called customer service the other day to change the date of a show I had booked, and I was really happy with how helpful they were. The person I talked to, Rachael, was super nice and quick in helping me out. Not only did she change the date for me right away, but she also checked in on me when I had trouble reaching the main customer service line. Rachael's awesome customer service made everything easy and stress-free. I'm really impressed with the service I got and will definitely be buying tickets from this company again in the future.
E-tickets issue
Unfortunately, my e-tickets vanished from my phone and I was really frustrated. At 76 years old, technology is not my thing and I had a hard time figuring out how to get help, especially since there was no customer service number I could easily call. I missed the days when I could go to a Box Office in person and talk to someone. But, after some struggles, I managed to email Customer Services and Aoife was nice enough to send me the tickets again, which was a huge relief.
Lost ticket email, no booking details
I was totally blown away by the amazing service I got from this team, eh. I lost the email with my ticket, couldn't find my booking info, and couldn't even remember the date I booked for, eh. I shot them an email with what little info I had, and in less than an hour, they got back to me and sent me my confirmation email with the tickets, eh. It totally calmed my nerves, and I am so impressed with how fast and helpful they were, eh. Thanks a bunch!
Ticket purchase
I phoned the box office many times to get tickets, but the voicemail was full. Finally, I called the main number and Rebecca McKeith helped me out and went above and beyond to get me the tickets I needed. Big thanks to Rebecca!
Duplicate booking assistance
I had a great chat with Gemma Seymour, a customer service rep from this ticketing platform. She helped me out with a problem I had with a double booking. Gemma was really professional and really listened to me, then she quickly gave me a solution that worked. I was really impressed with how much she cared about helping customers. Gemma is definitely a great part of your team. I just wanted to say thanks to Gemma for her amazing service and professionalism.
Online ticket purchase
I gotta admit, I was kinda unsure about buying my tickets online at first, but I'm really happy I went for it. Everything went super smoothly, and the customer service folks were so helpful. They really went above and beyond to help me access my account, even after a few tries. It's not often you see that level of dedication and patience, so big props to them. I would totally recommend their services to anyone wanting to buy tickets online.
E-Tickets purchase for theatre show
I had such a great experience with their service. I bought E-Tickets for a theatre show ahead of time, but they somehow got stuck in my Junk mail. I only noticed it close to the day of the show and started freaking out. But, after I filled out the online form to get the tickets resent, they sorted it all out in just a few hours through email. I was so relieved, and really appreciated their fast and efficient help.
Ticket purchase
I was trying to buy tickets online, but the website was acting up and I ended up purchasing tickets for the wrong week by mistake. I gave customer service a call, and Rachael was the one who assisted me in resolving the issue. She was really friendly and managed to make the situation a lot less stressful for me.
Lost e-ticket issue resolved quickly
I sorta freaked out the day before the play because I couldn't find my e-ticket. I thought dealing with customer service would be a pain, but it was actually super easy and quick. Lauren was so nice and helpful! Got my new e-ticket in no time. Really thankful for the smooth process.
Booking tickets
The person I talked to from customer service was really good, but it was such a pain trying to find the right phone number to call. I had to go through two expensive numbers before I finally got the right one, and that took up a lot of my time. The wait to talk to someone was way too long, and when I finally got through, the system was so slow and had glitches. It took me a whole hour just to make my booking because of all these problems. ATG Tickets should really update their website so they show the right contact info right from the beginning and not waste their customers' time.
