Suunto Reviews
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Watch purchase
I had heard some different things about Suunto's service, but my own experience was really great. The people working there were super friendly, knew their stuff, and got things done quickly, which made it really easy to order what I needed. They were fast with their answers and made sure to give me all the info I needed. The team at Suunto really impressed me with their top-notch customer service and professionalism.
Watch repair
I'm really upset with the service I got from this company. My watch has been in for repair for two months and I just got an email saying it's delayed. I've emailed them lots but they won't reply. Even when I messaged on social media, I only got generic responses. It's frustrating to have a good product but such bad repair service.
Sports watch purchase
The customer service here is absolutely terrible. It's impossible to reach anyone, and it's so incredibly frustrating. On a positive note, the delivery time was amazing, the packaging was top-notch, and the refund process was quick and smooth. But, the complete absence of customer service support really ruins the whole experience.
High-priced sports watch
Honestly, the service at this place is terrible. My expensive sports watch stopped working just after the two-year warranty, and I was left feeling frustrated and let down. I sent it in for repair, but faced constant delays and excuses. After waiting for months, they informed me they couldn't fix it because they didn't have the parts, but conveniently offered to sell me a replacement for the same price as the original watch - totally ridiculous! When I expressed my dissatisfaction with this awful service, I was met with silence and no apology. It's obvious that I'm not the only one dealing with these problems, as I've heard many others with similar complaints. For the amount of money I spent on this watch, I expected it to last longer than two years. Needless to say, I won't be buying anything from this place ever again.
Unauthorized account creation
I just wanted to let you know that someone used my email to sign up for your app without my permission. It made me worried about how secure the app is and how accounts are being made. I had to go through the trouble of changing the password for an account I didn't want in the first place, and ended up deleting the whole thing in the end.
Faulty watch purchased as a gift
I was so excited to start using the watch I got as a gift, but it was really disappointing when the battery life tanked and the tracking features were way off after just a month. I tried to get it repaired under warranty, but it's been two whole months and I still don't have it back. Dealing with customer service was a total nightmare - I had to wait forever just to talk to someone who was super rude and not helpful at all. I felt ignored and brushed off, like they didn't care at all. After trying to reach out through email with no luck, I've had enough. This whole situation is a total bummer because I had such high hopes for this watch, but now I'm just frustrated and feeling ripped off. I've even had to get PayPal involved to try and get my money back.
Smartwatch purchase
I used to be a big fan of Suunto and had a bunch of their smartwatches that I loved wearing. Their watches were way better quality than Garmin and their customer service was top-notch. But then a few years back, their service went downhill fast and I switched to Garmin. Now I'm thinking of going back to Suunto, but their customer support has been awful lately. It's disappointing to see a company that used to be so great fall so far.
Defective product after only a few months
My (brand name) watch conked out on me after a few months of regular wear. It's still under warranty, but I've been having a hard time reaching customer service to get it replaced. It's been a real pain, especially since I live outside their main service areas. Just waiting to hear back from them now.
HRM belt malfunction
I had an issue with my HRM belt after only 6 months of use. I sent it back for repairs but the customer service was disappointing. The first time took over a month to get it back, only to hear it was just a battery issue, which I knew wasn't right. After it failed again and was sent back, they said it would take up to 20 business days for repairs. But after 28 days, they said they didn't have the parts and it would be another 2-3 weeks. The poor communication, delays, and lack of concern from the company left me very unsatisfied. Sadly, this makes me think twice about buying from them again.
Faulty Suunto dive watch repair
I bought a Suunto dive watch a couple of years back, eh? I just realized that the depth sensor ain't working. Apparently, this is a pretty common problem with these watches. So, I sent it in to get fixed, but got a message back saying it's too old for repairs (even though I've only used it for about 10 dives) and it ain't eligible for their service exchange program. And now they want to charge me £15 just to send it back to me. Like, seriously? This is super disappointing and annoying, eh.
Got lost trying to contact the support team
I had such a tough time finding the contact info for support, eh. The chat was always busy 'cause it was outside US hours, so I wasted a bunch of time trying to get help with returning a product. The support page didn't have info on returns like I thought it would. When I finally chatted with support, it was super unhelpful. I felt like I was just going in circles and not getting any real answers, you know.
Software update 1.5.9 for D series
I can't believe the nerve of the company to mess up our favorite dive computers with the 1.5.9 update. They moved the nitrox mode into general settings, which clearly shows they don't get how divers actually use these devices. And it's even harder to find info on the changes online, like looking for a needle in a haystack. Dealing with this poorly done update is so frustrating. I suggest not upgrading your D series computers to this version. Save yourself the trouble and stick with the old software version.
Broken watch
My watch stopped working after only two months of using it and the main activity app doesn't work as it should. I've spent a whole month trying to make a warranty claim for the repairs, but they don't have any spare parts available.
Dive computer purchase
I bought a dive computer from your company, but was bummed out when I discovered there was no charging cable included. I contacted customer support for help, but they told me to buy the charger from a third-party store because you don't sell it directly. The problem is, I don't live in the US, so that's not an option for me. The rep opened an email case for me, but I haven't heard anything back since then. Now I'm stuck with a pricey dive watch that I can't even charge, making it pretty much useless.
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Watch purchase
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