Silk'n Reviews
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Broken product within a few weeks
I got something from this company that I was hoping would be top-notch, but unfortunately, after only a few weeks of using it, it crapped out on me. I got it on February 2, and by the end of the month, it was already giving me grief. I'm feeling really ticked off and let down by the low quality of the machine and the fact that I forked over a big chunk of change for it.
Quick replacement service
I got a messed up product from them, but their customer service was so great! They sent a new one right away and it was all sorted out without any issues. I didn't have to lift a finger, just told them what was wrong and they handled it all. It was so smooth and professional. Thanks a bunch!
Adapter purchase
The customer service from the company was amazing, eh? I sent an email on a Sunday, even though I knew they were closed, but I got a response early Monday morning. And get this - within 30 minutes, I got a message from shipping telling me that the adapter was on its way. I was totally blown away by how fast and clear the communication was. It went above and beyond what I expected and I really appreciate the top-notch customer service, eh.
Sonic toothbrush purchase
I bought the Sonic toothbrush from your company and I've been using a few of your products for a while now. I've really liked everything I've tried so far. But I did run into a problem with the Sonic toothbrush, and your customer service team was quick to help me out. They fixed the issue with no trouble at all. I'm happy with the quality of your products and the great customer support you offer.
Hair removal device
I got this hair removal thingy online from Costco back in December, but it crapped out on me after just one use. I got in touch with customer service, and they sent me a new one pretty quick. So far, it seems to be doing the job. I haven't had the chance to really see if it stops my hair from growing back yet.
Easy communication with customer service
I just wanted to say that the lady I talked to in customer service was really great. She knew her stuff and was super helpful. She took the time to listen to me and helped me figure out what product would be best for me. She knew her stuff and gave me a lot of info about all the different options. Thanks to her, I felt good about my choice to buy.
Product replacement process
I had some issues with my product and had to get it replaced. The customer service rep, let's call them "J", was super helpful and understanding the whole time. They kept me in the loop about my replacement, which I really liked. It was a smooth and quick process all thanks to fantastic customer service.
Speedy delivery with no tracking
I was totally shocked by how quickly my order arrived! Can you believe that there wasn't even any tracking info? It showed up at my door in just 4 days, way faster than I thought it would.
Quick and knowledgeable staff
My interaction with the staff here was great. They were friendly, answered my questions quickly, and took care of any problems I had right away. Plus, they really knew their stuff when it came to the products they were selling. It was nice to see that level of expertise.
Online order missing
I ordered something online, but it never showed up. When I looked on the Silk'n website, I couldn't find any info about my order number. I was left wondering where my order went and why it didn't arrive. It made me pretty frustrated and let down. I was expecting better service and communication from a company I trust.
Infinity Hair Removal Device
I actually bought the Infinity hair removal device and I wasn't really sure about trying it out for getting rid of hair, especially in the long run. But, to my surprise, I found using the device to be quite painless, even on the highest setting. In the more sensitive areas, I only felt some slight discomfort when using the two highest levels. Following the company's instructions for a few months, I've noticed that I have less hair patches and they're growing back thinner. It's been a huge relief for me since I have skin problems that get worse with hair growth.
Defective product replaced promptly
Eh, so I bought something online and it showed up expired. I called up customer service and they were so nice and supportive. They sent me a new one right away without any issues. I was really impressed by how fast they sorted everything out and how well they treated me.
I bought the fancy hair removal thingy
I tried that hair removal thingy and it was totally useless. I'm pretty pale with dark hair, so you'd think it would work well on me, but nope, nothing happened. I cranked it up to max power and it would just sputter a few times before quitting. Such a scam!
Quick and Easy Solution
Oh wow, I was totally shocked when my problem got fixed really quickly and with no trouble at all. I never thought it would go so smoothly, but I'm really pleased with how everything worked out. It was like pure magic!
Replacement cartridge purchase
I recently bought a new cartridge for my at-home hair remover, and I have to say, I'm really happy with it. Ordering it was super easy and stress-free. The website was easy to navigate, and I found the product I needed quickly. I've been using the device for a while now and I absolutely love it. It's made my hair removal routine way more convenient and efficient. I even recommended it to some friends and family who are now thinking of getting one too.
The shipping communication was great. I got regular updates on my order status and was happy to see it arrived earlier than expected. The packaging was secure and the product came in perfect condition. Overall, it was a flawless and satisfying experience from beginning to end.Broken toothbrush replacement
I called up Silk'n customer service because my toothbrush crapped out on me, and I was super impressed by the person I talked to. At first she was a bit unsure, but as soon as I gave her my info, she jumped right in to help me out. She promised me a new toothbrush would be on its way in no time. The whole thing went really smoothly and quickly, and I honestly wish all customer service calls were as good as this one. Thanks for the awesome service!
Toothbrush heads purchase
I'm really disappointed with the lack of response from customer service. I ordered some new toothbrush heads and had a question about the handle, but I haven't heard anything back. It's frustrating to be kept in the dark about a simple product question. I was hoping for better communication and service from this company.
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Broken toothbrush replacement
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