Dell Reviews
Reviews (15)
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Alienware M16 laptop purchase
Dell really came through for me when my Alienware M16 laptop conked out on me the other day. Even though they didn't have the parts right here in Canada, they went all out to get things sorted out quickly. They arranged to ship the parts internationally and the technician had my laptop up and running in no time. I gotta say, I was super impressed with how smoothly and professionally they handled everything. Dealing with a situation like this for the first time, Dell went above and beyond to make sure I was taken care of. Their customer service totally surpassed my expectations.
Laptop purchase
I got this laptop and oh man, it's just awful. I definitely should've looked at it in person before purchasing it. The hinges are all loose, and it feels so cheap, like it's made of cardboard. The sound system keeps acting up, and seriously, who puts a speaker on the bottom of a laptop? Save yourself the trouble and steer clear of this one, trust me.
Computer malfunction issues
I bought a computer from this company recently, but it never worked properly right from the start. The customer service reps weren't much help in fixing the issue, and they only tried to address it when the warranty period was over. I'm really let down by the lack of responsibility and professionalism shown by this company.
Laptop repair
So I had to take my laptop in for some repairs because water got into it and messed up the display a bit. It was still working, but the screen wasn't looking so great. Ended up forking over a whopping 560€ for the fix, plus another 40€ for shipping. Couldn't believe how expensive it was compared to what I paid for the laptop originally. And then to top it off, got an email 10 days later saying I forgot to confirm the repair, so it's been taking even longer to get my laptop back. I use my laptop a lot for work, so going without it for 3 weeks and counting has been super annoying. Definitely the worst customer service experience I've had.
Can't talk to a human
Why is it so tough to actually speak with someone here? The phone system is a pain and keeps transferring me to the wrong person. And when I finally do get through, they just don't understand me. I've been a customer for over 20 years, but things just aren't the way they used to be.
Laptop purchase
It's really important to do your research before buying anything from this company. A lot of people have complained about getting low-quality products for way too much money from them. Many customers have had bad experiences with their customer service team - they don't seem to care much when there are issues with the products. The way this company does business is pretty questionable - they try to get out of giving refunds even when they're supposed to by law. You might want to think about looking at other brands that care more about making customers happy and doing business ethically.
Customized laptop purchase
My recent interaction with Dell's customer service was a huge letdown. It was really hard to talk to a real person unless I acted like I wanted to buy something. The extra fees I found out about later made me so mad. And the laptop they sent me seemed cheap and like it could break easily, making me think twice about getting another computer from them. Plus, the customer service guy, Praveen Kumar, was no help at all and didn't solve my problem.
Alienware laptop purchase
So I splurged on an Alienware laptop, thinking it would be top-notch and stylish. But man, did I have a bad time with the company. The shipment was literally down the street from me when Dell was like, "Nah, cancel that." And they didn't even give me a heads up. Instead of double-checking with me, they just told the shipping company to send it back. I was so mad, I asked for a refund. It's been over a month and a half now, and I'm still waiting. The lack of communication and how they handle customer problems is just awful. It really sucks that such a big company can do so poorly with basic customer service.
Laptop purchase
I recently bought a laptop from this company and I've been having a lot of problems with it. Even though I got a warranty, I've been having trouble getting a new one for the broken laptop. The customer service hasn't been much help and I've wasted so much time trying to fix everything. I don't think it's a good idea to buy from this company.
Defective laptop purchase
I bought a laptop and it started acting up after just a few months. Now it's completely unusable. I asked for a refund, but they said no. Their product quality and customer service are both terrible. I'm never buying from this company again.
Recent laptop purchase
I just bought a laptop and man, it was a real letdown. The camera and battery had issues right off the bat, and now the sound is acting up too. For the amount of money I shelled out, I was hoping for better quality and dependability. Dealing with customer service was a total headache on top of everything, which only made the whole situation more irritating. I definitely wouldn't suggest this brand to anyone in need of a reliable laptop for a decent price.
Desktop computer purchase
I really wish I had checked out the reviews before I splurged on that computer. It ended up taking way longer to get to me than they originally promised, and when it finally did arrive, it was busted! I had to waste so much time on the phone with them, just trying to get it sorted out. Even when the technician came and swapped out some parts, it still wouldn't work properly. What a pain! I spent ages chatting with their customer service, and I still haven't got a functioning computer. It's just so darn frustrating!
