iGourmet Reviews
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Gift box purchase
I got this really fancy gift box for Christmas, eh, and I was so pumped to give it to my buddies. But geez, the delivery was a total mess! They said it would come before Christmas, but it didn't even get sent out until after. I phoned customer service a bunch of times, and every time they told me it would for sure be there by a specific date, but it never showed up. It felt like they were just leading me on to keep my cash. I was super let down and my friends didn't even get their gift on time. Just a brutal experience, eh!
Gift card purchase
So I recently bought a gift card from iGourmet, but man, it was a rough ride. I placed my order, and then... crickets. No emails, no calls, nada. I had to hit up their customer service just to check on my order, and all I got was some vague request for more info that made no sense to me. Even after I gave them what they asked for, still no word from iGourmet. So frustrating! Finally, I just asked to cancel my order, and they did it right away. I don't know if they were being unfair or just totally clueless, but either way, I was let down big time and it was such a waste of my time.
6 month cheese subscription
I bought a 6-month cheese subscription in mid-December to give as a Christmas present. I was really let down by how the shipping was handled. I got an email saying my order was shipped on December 23rd, but FedEx showed that only a label was made on that day. The package wasn't even close to being on time for delivery on December 23rd. This kind of inefficiency doesn't look good for the shipping team and is not okay for a company like iGourmet. I was hoping for better service and delivery times from them.
Christmas order for son in LA
I ordered a Christmas gift for my son in LA on December 12th. It cost me over $200 for food boxes. But, the package didn't get shipped until late on December 23rd, so it didn't arrive in time for Christmas Eve. The company apologized for the delay and sent the perishable items again quickly and at no extra charge.
Cheese and fine foods
I've been a loyal customer of iGourmet for a few years now, eh, and I gotta say, I'm really impressed with the variety of cheeses and fancy foods they have. The website is easy to use, and it's always fun to check out all the different options. One thing that makes iGourmet stand out from other online food shops is their great packaging. The cheese is shrink-wrapped, which helps keep it fresh for a long time. I totally recommend getting their zippered bag for a few extra bucks, it's not only handy but also looks good. The sales and unique items they offer are definitely worth checking out. I also like that you can choose your items and have them shipped at a later date, which is super handy for special occasions. Overall, I'm a really happy customer and I'll keep on shopping at iGourmet.
Bulk paneer and other cheeses
Hey there, so I got some bulk paneer and other cheeses from this place and it was awesome. I really like that they offer Indian cheese because paneer is my favorite! I've tasted other cheeses before but they always seem so expensive, so I only treat myself to ordering from here every now and then.
Cheese and crackers
The shipping and handling costs were just way too much, eh? I almost passed out when I saw the total! But OMG, the selection of cheese and crackers is unreal, eh? The service was amazing and the quality of the products was top-notch.
Purchased fancy cheeses
To be honest, I was really hoping to like this place, but the customer service was just terrible. I bought some fancy cheeses, but there was a mistake on their part and they didn't even bother to respond. I didn't like their unfriendly and unhelpful attitude at all. I won't be coming back here, especially when there are so many other great choices available.
Cheese and chocolate gift basket
Oh my goodness, I got this really amazing cheese and chocolate gift basket from this place, but seriously, the customer service is terrible! I kept receiving a ton of emails from them even after I requested them to stop, and they claimed they stopped it 3 times already but nope, I'm still getting emails every day. It's so frustrating, ugh!
High-quality gourmet food products
Being a customer of iGourmet, I just want to say that I'm super impressed with the amazing service and top-notch gourmet food they offer. From the moment I placed my order to when it arrived, everything was super professional and fast. The way they package their products really shows that they care about what they do. They have a huge variety of gourmet items on their website, and I had a blast checking them all out. What's even better is that they get their products from good suppliers, so I know I'm always getting great quality. Overall, I can honestly say that iGourmet is a business that really values their customers and makes sure they're happy.
Overnight delivery of ham to Florida
I just bought some ham for overnight delivery to Florida from an online gourmet food store. But, to our dismay, the delivery got all messed up and our package ended up in Indianapolis instead of Florida. The customer service folks were kind enough to offer a refund for the overnight delivery fee, but we ended up pushing for a full refund after expressing how upset we were.
Multiple baskets for Christmas delivery
I ordered a bunch of baskets from iGourmet for Christmas, but I had a pretty bad experience. Even though I placed my order on December 3rd and paid in full, only one of the baskets showed up on time. I tried to contact customer service a few times to make sure everything was good, especially because I had a problem last year. They kept telling me everything was fine, but then I got an email on the 26th saying the rest of the baskets would be coming on the 27th or 28th with no explanation or apology. I was really disappointed and frustrated with how the company handled things.
Cheese and charcuterie board
So, I ordered this cheese and charcuterie board from an online gourmet food store recently because I had a special occasion coming up. I was really looking forward to it, you know? But man, let me tell you, I was super disappointed with how it all went down. I made sure to place my order way ahead of time so they would have enough time to get it ready and ship it out on time. But when the supposed delivery date rolled around, no package in sight. I just assumed everything was going smoothly until I found out my order hadn't even been shipped yet. After a bunch of delays and me being fed false info, I ended up having to pay extra for next day delivery - which, surprise, surprise, didn't even arrive on time. It was a mess, man. Not only did it stress me out big time, but it also ruined the surprise I had planned for my event. I was expecting top-notch service, you know, fast and reliable. Instead, I got sloppiness and deceit in return. Needless to say, I won't be making the same mistake twice with those guys.
Gourmet cheese gift basket
I ordered a fancy cheese gift basket from this company, but I was really let down with how long it took to arrive. The website said it would be here on a certain day, but it ended up coming way later, and I missed the special event I wanted it for. I even tried talking to customer service, but they couldn't really fix the problem. Just a heads up for anyone else thinking of ordering from them - be prepared for possible delays in getting your stuff.
4 pounds of Bacon for a party
I recently bought 4 pounds of Bacon from this company for a party I was throwing. Unfortunately, I didn't get any updates on my order for 6 days, so I reached out to customer service to ask about it. Turns out, they were out of stock and said they would give me a refund. I was pretty disappointed with their lack of communication and slow response. I was really looking forward to having that Bacon for my party, and now I'm scrambling to find a replacement. I expect better reliability and efficiency when it comes to orders, especially for important events like this. This whole situation has me thinking twice about using this company again in the future.
Cheeses and deli meats
I can't believe how bold this company is to mislabel their products like that! I thought I was getting real Emmentaler cheese and Jambon Sec, but what I got was a joke. I used to live in Switzerland for 4 years, so I know my cheeses and meats, and this is definitely not it. The mix-up between Baby Brie, Petit Brie, and Mini Brie was just silly, and their lack of knowledge about Jambon Sec was really disappointing.
Cheese order for pre-Christmas party
I bought some cheese for a pre-Christmas party recently, but I ran into a shipping delay. It was super disappointing because I picked a specific delivery date that wasn't met. In the past, I've had orders show up late and the items were warm - totally not cool. Businesses really need to keep customers in the loop about any delivery hiccups to manage expectations better. And paying extra for express shipping on perishable stuff that shows up late? That's just not right. Maybe it's time to look into some other shipping options if the current one isn't cutting it.
Fine Quality Cheeses
Just grabbed some cheese from this place, and wow, it was amazing! I've never had any issues with my orders, and when one cheese was out of stock, they hooked me up with an even fancier one for free. Their customer service is on point! Definitely give them a heads-up if you need your box on a certain day, I always do and they never disappoint. The packaging is great, with a styrofoam cooler in a cardboard box with ice packs to keep things fresh. I've told my buddies about this company, and they've had a great experience too.
British luxury trunk x3
I splurged on 3 fancy British luggage cases that cost over $300 each to wow our top 3 bosses, but things didn't go according to plan. On November 23rd, only one of the cases was set to be delivered and the others were nowhere to be found. Customer service promised to send it super fast, but it came at the regular speed. One ended up in Utah, another arrived when we were closed for Thanksgiving, and the third never showed up at all. I tried calling and emailing customer service but got no response, which was really annoying and disappointing. Sadly, we won't be using this company again.
Turkey dinner for two for Thanksgiving
I recently bought a turkey dinner for two online for Thanksgiving, but it ended up being a huge letdown. I got it for my sick sister and her husband to enjoy the day before Thanksgiving, but two days before that, I got an email saying they couldn't deliver it and had to cancel my order. It left me in a tough spot because there wasn't enough time to get another meal. I'm really mad about it and won't be buying anything from them again.
Review with most votes
6 month cheese subscription
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