All reviews of Casper
Review about: Clarks
Return shipping label issue
I had a problem getting a return label because the online system wasn't taking my order number. But Chelsea helped me out by verifying my details and sending me the label by email right away. She totally got my situation and said sorry for any trouble. I was really impressed by how fast she replied and fixed the issue.
Review about: Grenco Science
Back-ordered item
I recently had a pretty bad experience with my purchase from this company, eh. I ordered something and turns out it was on back-order, but nobody even bothered to let me know about the delay, eh. I waited for over a month, only to get hit with a cancellation notice out of the blue, without a heads up, eh. When I called them to find out what was going on, the customer service folks were not helpful at all and even kinda rude, eh. I mean, come on! That kind of service just doesn't cut it, especially with so many options out there, eh.
Review about: HotspotShield
Unauthorized charges refund
I recently noticed some unexpected charges on my credit card for a service I didn't even sign up for or use. I was pretty annoyed because I didn't get any email warnings about the charges, so it all seemed fishy. When I tried contacting customer service through chat and email, they took way too long to respond and weren't all that helpful. The person I talked to couldn't fix the problem and said they didn't do phone support. It was frustrating that I couldn't talk to a supervisor about my concerns, making me feel like my issue wasn't being taken seriously. This whole situation made me doubt if the service is legit or just a big scam.
Review about: HotspotShield
VPN installation assistance
I had a bit of a hard time setting up my VPN on my TV as one of my fancy gadgets, but when I contacted customer service, they got back to me right away and gave me super clear instructions that did the trick. I was pretty amazed by how quick and helpful they were, so I just wanted to give a big shoutout to Louie and the whole crew for their awesome assistance.
Review about: Gymboree
Lost online order, store pick-up
So, I gotta tell you about this thing that happened to me when I ordered online from Gymboree. At first, I was happy about the good deals they had, so I chose the store pick-up option for convenience. But get this, turns out the store I picked had closed down for good. I contacted their sister store, Children's Place, and gave them my order number. They said my package was lost and promised me a refund. But guess what? Haven't seen a refund or even an email about cancelling the order. This has put me in a tough spot because I got summer stuff and swimsuits for a family trip, and now we're stuck without clothes or the cash to buy new ones. Overall, my experience with Gymboree has been super disappointing and irritating.
Review about: AirHelp
Easy flight compensation
At first, I wasn't sure about that email I got from this company. I thought maybe it was a scam or something. But, I took a chance and shared my info. And you know what? AirHelp actually got me some money for a flight problem that I couldn't fix myself. Their team was really good at keeping me in the loop and making sure I got paid quickly. I gotta say, I'm pretty impressed with how they handled everything. I've already told my friends and family about them.
Review about: Vitalsleep
Mouthguard purchase
I've been a loyal customer of this company for more than three years now, always happy with their mouthguards. But, I recently tried their new design and didn't have much luck with it. However, David from customer service was super helpful in figuring out the problem and finding a solution that worked perfectly for me. Their customer service is top-notch and has made sure that I'll keep coming back to them. Thanks to them, I can sleep soundly again, much to my wife's relief.
Review about: Quip
Toothbrush purchase
I've been using this toothbrush brand for years and I gotta say, it's my fave. I've got a few of them kicking around and I definitely tell all my buddies to try it out. The company really cares about sustainability and their customers, which is awesome. They're always coming up with cool new products and I love browsing their easy-to-use website. Shopping for their stuff is a piece of cake!
Review about: Keurig
KEURIG K-CAFE
I recently picked up the KEURIG K-CAFE machine from a local store for $229.99. The frother stopped working properly after using it less than 10 times. I tried different types of milk like 1%, 2%, and 3%, but the issue kept happening. I was really disappointed because I was expecting better quality from this product. When I contacted customer service to ask for a return and refund, they replied quickly. However, instead of addressing my concerns, they just told me to watch a video. This was not only unhelpful but also frustrating. It felt like they were trying to avoid taking responsibility for the broken machine. I wish I had read other reviews before buying it, as it seems many others have had similar bad experiences. In the end, I wouldn't recommend spending your money on this product or anything else from this brand.
Review about: Biba
Customer service, quality products, affordable prices
My experience with the customer service team at this store was amazing, eh! They were super quick to answer all my questions and gave me all the info I needed in a really professional way. The stuff I bought was top-notch quality and I was totally shocked by how affordable everything was. Overall, my shopping trip at this store was super positive and I would definitely tell my buddies to check it out, eh!
Review about: JOBY
Small legged tripod purchase
I bought a little tripod with short legs from this company because I needed it for my video training sessions. I had checked out a bunch of electronic shops before, but none of them were any help or had the thing in stock. Most of them said it would take 2 weeks to get it in. I found out that this company's store actually had a better price than the others, and the tripod came in just 2 days. They kept me in the loop about when it was being sent and when I could expect it. I wouldn't think twice about going back to this company for my next purchases.
Review about: VPN Proxy Master
Two-year VPN plan
Eh, let me tell ya, this VPN service has been real solid for me for over a year now, especially when I'm on the go or using public Wi-Fi. The folks at customer service are real kind, and I've been pretty happy with the app all around. I decided to go for the two-year plan and haven't run into any big problems yet, eh. I'd definitely suggest it to anyone in need of a VPN service, you know?
Review about: Lululemon
Lost delivery
I had a really bad time with the customer service at this store. I ordered something online and it got stolen. I had footage from my security camera showing the theft, so I contacted the Global Customer Experience team right away to explain what happened and shared the video with them. But all I got back was a generic response saying they would start an investigation that would take six days and promised to update me. Three weeks went by with no word, so I decided to reach out through their website's chat feature. Only then did I get an email saying they couldn't help me and wouldn't give me a refund. It's just not right how they didn't follow up or try to fix things for me.
Review about: Discover Cars
Quick and seamless booking process
When we booked our rental car through this company, everything went really smoothly. The customer service folks were quick to respond and super helpful, giving us all the info we needed for a hassle-free transaction. The prices were fair, and we liked how transparent they were throughout. All in all, it was a good experience and we'd definitely think about booking with them again down the road.