Snow Joe Reviews
Reviews (11)
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Upgraded cordless lawnmower
I recently bought a new cordless lawnmower and let me tell you, I'm really impressed with how well it works. It's such an easy swap from my old one and it's made taking care of my lawn a lot simpler. The fact that it doesn't need a lot of energy to run is a game-changer for me, and being able to easily change the grass height is a feature I didn't even know I wanted until now. Even my 85-year-old husband likes pushing this "baby" around, which says a lot about how user-friendly it is. I can't say enough good things about this new cordless lawnmower. It's truly exceeded my expectations and has made keeping my lawn in check a breeze.
Failed Pressure Washer Replacement
I bought a pressure washer from Amazon.ca, and I really liked it for about a year. But, when I tried to use it again in the spring, I noticed it was smoking and losing water pressure. I reached out to customer support, and a wonderful person named Sharmine Alcera made the process of getting a replacement super easy. I ended up getting an upgraded model, they transferred the warranty at no extra cost. It was frustrating that it failed in the second year, but the customer service really stepped up and fixed the issue. I'm happy with how the replacement was handled and would definitely recommend this company based on my experience.
Lawn mower purchase
I recently bought a lawn mower from this company and let me tell you, I was really impressed with how they treated me. The staff went out of their way to help me with all my questions and give me all the info I needed to make a good decision. The communication was top-notch and I felt like a valued customer all the way through the buying process. Sharmine Alcera was especially great - super friendly and really took the time to listen to all my worries and give me the help I was looking for. I'm really happy with the amazing service I got from this company.
Replacement power washer
So, eh, I had to contact customer service about a warranty replacement for my power washer. It took about two months of talking to different reps before I felt like I was never going to get a new one. But then along came Angel Planga, who really came through for me. Angel was super helpful and went above and beyond to make sure my problem got sorted out quick. I really appreciate Angel's awesome service and dedication to helping me out. Thanks a bunch, Angel!
Battery issue resolution
I had a problem with my battery and contacted customer service for help. Christine was super helpful and helped me fix the issue quickly. I'm really happy with the customer service I got and would definitely suggest this company to others. Thanks a lot, Christine, for your help!
Snowblower purchase
I was so pleased with the customer service I received from Snow Joe, eh! Christine Bancog really helped me out and got my snowblower warranty all sorted. She was super quick and professional in her email responses. I'm definitely going to keep using this company because they truly value their customers and their products, you know.
Broken electric lawn mower
My electric lawn mower broke down and I couldn't find the same one in stock anywhere. So, I contacted the company and spoke to a lady named Christine. She was really nice and gave me a lot of help. She said they would send me a battery-operated lawn mower as a temporary solution until they have my model available again. I'm really grateful for their assistance and excited to get back to taking care of my lawn!
Warranty claim on a 50ft. fiber jacket garden hose
I had to file a warranty claim on a 50-foot fiber jacket garden hose that broke on me recently. I got in touch with customer service through chat and Christine Bancog helped me out. She was really great at dealing with my claim - quick, professional, and super helpful. She made everything easy and stress-free. I'm happy with the warranty service from this company and will definitely consider them for future buys.
Electric snow blower
I just got myself an electric snow blower and I'm loving it! It makes clearing my driveway and walkway so much easier, especially in our brutal Canadian winters. And the customer service was top-notch too. Percival Caramol III, the rep I chatted with over email, was super helpful and quick to respond to all my questions. It felt like a blast from the past when companies actually cared about their customers.
Faulty charger for battery-operated snow blower
So I had a problem with the charger for my snow blower and decided to chat with customer service. I got connected with Christine Bancog and she was super helpful and professional. She walked me through getting a new charger in no time. I was really impressed with the service from Snow Joe and would totally suggest them to anyone looking for similar products.
Pressure washer purchase
I picked up this awesome pressure washer and it's absolutely amazing! It's super strong and can clean anything like a pro. I've been using it for over 14 hours non-stop and it's still working great, eh. Huge thanks to the folks in customer service for getting me that missing part for my pressure washer so fast. You all are awesome!
