Hot Octopuss Reviews
Reviews (12)
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Vibrator
I bought a vibrator from this company and it was a good experience. The vibrator was high quality and gave me pleasure. But, there was a defect with it soon after I got it. I reached out to their customer service and was happy with the help I got. Cheryl from the support team was really friendly and quick to help. She made sure a replacement was sent right away, which was great. In the end, I'm happy with the product and the customer service.
Shipping issue resolved by Cheryl
I just wanted to share that I had a problem with the shipping info for my order, and Cheryl from customer service was amazing! She sorted it out super quickly and with a really nice attitude. Cheryl not only fixed the issue, but she also gave me extra info that was really useful. I was so impressed with how dedicated she was to giving great customer service.
Plex with Flex charger replacement
So, my Plex with Flex just wouldn't charge after almost a year of using it. I was starting to stress about having to buy a new one. Long story short, I contacted the store's customer support for help. Cheryl, the rep I spoke with, was super helpful and walked me through getting a replacement for free. I was really impressed by their customer service and how they backed up their products. It was such a relief to get my problem sorted out so smoothly and quickly, eh.
Latest purchase - Kurve
Just got my third Kurve and let me tell you, I had to. This toy is absolutely amazing and my partner loves it. The power and different sensations from the dual motors are like nothing we've ever felt. We really like the size, strength of the vibrations, how quiet it is, and the overall great quality. The only problem is durability. This is already my third Kurve because the motors tend to wear out after about a year or two. The first one wouldn't charge, the second one had vibrations in the handle, and now I'm on my third. Despite that, I'll keep buying it because it's just that good.
Replacement solo
I recently had to buy a new solo, and I gotta say, I had an amazing experience with the customer service team. The employee I chatted with over email, named Alice, went above and beyond to help me out. It was clear that she really cared about fixing my issues and making sure I was happy. Her dedication and commitment to customer service really blew me away. Alice made me feel important and like a friend, not just a customer. It's hard to find such great customer service these days, and I'm thankful I went with this company for my purchase. The personalized attention and care I got really made a big difference in my shopping experience overall.
New toy
Oh man, I was freaking out when my new toy stopped working after I used it once! I thought it was broken, but turns out I was just using it wrong. The customer service peeps were awesome and they sent me a video to show me what to do. It totally fixed the problem and now I'm having a blast with my new toy. It's giving me a whole new vibe and I'm totally digging it!
Pulse Solo purchase
I just bought a Pulse Solo device from this company and I gotta say, it was way better than I expected. Even after my surgery, it worked like a charm and gave me the satisfaction I needed. The delivery was quick, it arrived in just a couple of days. And when I had some questions, the customer support team, especially Phillipa, was really efficient and helpful. It's not often you find such amazing service these days.
Customer Service Experience
I had a problem with my order and had to contact Customer Service. I gotta say, they were amazing. The staff really went above and beyond to help me quickly and solve the problem in a friendly way. They knew what they were doing and made me feel confident they could help me out. I was really impressed with how professional and focused they were on making sure I was happy.
Waterproof remote replacement
So, I kind of did something silly by bringing my new remote into the shower with me. I know it's not waterproof, but I couldn't help myself. Obviously, it stopped working soon after. I decided to contact customer service to see if there was anything they could do. To my surprise, they not only replied quickly but also offered to send me a replacement free of charge! I was amazed - it was my own fault, but they still took care of me. I have to say, I'm really impressed with their customer service and how they handled the situation. It's not every day you find a company that goes the extra mile like that.
Amazing products, outstanding customer service, prompt replacement
I just want to share how awesome this company is! I had a little problem with something I bought from them, so I gave their customer service team a call for help. The lady I talked to, Alice, was super nice and really knew her stuff. She figured out right away that the product was messed up and sent me a new one right away. Alice made sure I got it quickly and even gave me some tips on how to use and keep the product in good shape. She followed up with me after I got the replacement, which just goes to show how great their customer service is. I'm really impressed and will definitely tell my friends about this company.
Customer service experience
I gotta give a shoutout to the team for their awesome customer service. They were really quick and helpful in their emails, letting me know about any problems with my package. Even with the time zone difference, they always got back to me on time, which made it easier for me to fix address issues and make sure my item was delivered to the right place.
Awesome toy
I got this really cool toy but ran into an issue with it. The customer service rep was super fast and helpful, plus they kept me in the loop through email. Big thanks to Hot Octopuss!
Review with most votes
Amazing products, outstanding
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