Harvey Nichols Reviews
Reviews (7)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Cosmetics purchase
I recently had a great experience with a staff member at the makeup counter named Margaret. She was so professional and friendly, it really stood out to me. Every time I go to the store, she always goes the extra mile to help customers, including me. I never felt pressured to buy anything, and I always left happy with my choices. I even made an appointment for me and my daughter to get our makeup done by Margaret next week. I'm really excited for it because I know we'll get amazing service from her. It's the personal touch that makes a difference, and Margaret is really good at that. I really hope she gets the recognition she deserves for all her hard work.
Watch servicing
I just got my watch fixed at one of the stores, and I have to say, it was a great experience. The manager, Charlie, was so professional and knew his stuff. He kept me updated with emails during the whole process, which was awesome. I really liked how they took such good care of my watch and paid attention to all the little details. Big thanks to the team for doing such a fantastic job!
Makeup consultation
I just had a makeup consultation at the cosmetics section. The lady who helped me was really nice and knew her stuff. She took the time to explain what she was doing and made sure I was comfy the whole time. She knew the products well and suggested the ones that would work best for me. It was a great experience and I was happy with the service.
Mum's birthday present
I went to Harvey Nichols in Edinburgh with my mom to get her some fancy perfume for her birthday. We met this lady named Mandy who works with the nice smelling stuff. She was super friendly and helped my mom choose the perfect fragrance. Mandy was really knowledgeable and didn't hurry us at all. We had a great time in the store!
fragrances
My mom brought me to the store to get some nice scents and this guy, Dariusz, was amazing! He knew everything about the fragrances and was really friendly. He didn't pressure us to buy anything and allowed us to try out all the different options. He was the best employee we've ever encountered!
Clothing item
My time at Harvey Nichols was quite a ride. I bought a piece of clothing online, but was bummed out when it came incomplete. I contacted customer service and they said they would search for the missing part. After waiting six weeks without any updates, I had to bug them for info. The lack of communication was frustrating. They eventually gave me a partial refund, which didn't make up for all the trouble. But then, out of the blue, they stepped up their game. They offered me prosecco and chocolate as an apology for the delay. Today, the missing piece finally arrived, and I have to give credit where it's due - they made it right in the end.
New Clothes
The store was really great and the service was amazing! This girl, Aoife, was so friendly and helpful. She knew a lot about the clothes and made shopping a blast. It's been a while since I've been here, but I'll definitely be coming back now!
Review with most votes
Makeup consultation
Read on