FarmRio Reviews
Reviews (9)
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Discount code, wrong size selected
The customer service at this place is just amazing. I had to talk to Erica about a few issues with my order, and let me tell you, she is a true gem. When an item I ordered wasn't available in my size, Erica not only said sorry but also gave me a nice discount code for my next purchase. Today, when I tried using that code, it didn't work. But who came to the rescue? Erica, once again. And just when I thought I was done bothering her, I realized I picked the wrong size after ordering! I messaged Erica, and she replied quickly, promising to fix it. Even though it was my mistake, Erica was so understanding and fixed the order perfectly. I can't thank her enough for going above and beyond to make sure everything was right. Farm Rio's clothes and focus on sustainability were already impressive, but Erica's fantastic customer service has made them my number one choice. Thank you so much!
Dress and top
Farm Rio is amazing! Their clothes are really nice and the customer service is top-notch. They always respond quickly to your questions and go out of their way to assist you. Leticia is really friendly and knowledgeable, she's like a fashion expert! While the clothes may be a bit expensive, they are definitely worth it because they are so adorable. Plus, the delivery was fast. I absolutely adore this store!
Recent sale adjustment
So I bought something at this store and then they had a sale right after. I chatted with Amanda from customer service and gave her my order number. She helped me out a lot by adjusting the price with a gift card and an extra $10. It was all done super fast, like only took around 10 minutes. I really like how the store sticks to their policy and makes it simple for customers to make the most of sales.
Amazing stylish dress
The dress I bought from this store is amazing! The style and colors really capture the fun and lively Brazilian culture that I love. I'm so impressed by how unique and high-quality the clothes are here. The service was great too, with the staff being so helpful, kind, and quick. I can't wait to buy more fabulous pieces from this brand in the future!
Awesome customer service!
The customer service at this place is amazing! I had a little issue with my order, but they fixed it really quickly and now I'm a happy customer. It was really great how they were so helpful and friendly. I really appreciate it when a company treats me well, it makes me want to come back for more awesome stuff.
Problem with delivery
My order was taking forever to arrive, so I contacted the store for help. They were really quick at fixing the issue and I got my stuff in no time! UPS was useless, but Farm Rio came through for me. I'm thrilled that I can continue shopping here, they have the most awesome clothes!
Awesome clothes
I really like this store, eh? The clothes are super cool and different, and the customer service is top-notch. Whenever I buy something, it comes fast and looks nice. They also plant trees with every purchase, which is great for the environment. This is definitely where I always go when I want to shop!
Skirt purchase
So, I bought a skirt from this company and gotta admit, I really like how it looks. But you know what? The whole ordering and delivery thing has been a bit of a bummer. I picked this company because they promised a delivery window of 3-5 days, but when I check on my order, it's saying it won't be here for like 12 business days/16 days total. That's not cool, kinda feels like they didn't keep their word. Now I'm not sure if I'd order from them again down the road.
dress
Please help! I ordered a dress on Black Friday and it was lost in the mail - I was then told that the dress was out of stock. However, I was able to order the dress again online and it is being delivered but is now $300 more than the original. My original order was (871267) and the new order I placed is (938646). DHL has confirmed the dress will be delivered - I think it’s terrible customer service to charge me an extra $300 dollars for a mistake on the couriers part and then to be lied to about the stock availability. Feels like a scam to get people to pay more. I have tried reaching out but get no response about this issue.
