Burton Reviews
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Trousers ordered
I recently bought a pair of pants online, but I got the wrong ones in the mail. So I texted customer service, and Beth got back to me quickly and was super helpful. She said sorry for the mix-up and told me what they would do to fix it. I returned the wrong pants, and once they got proof I sent them back, Teresa made sure to send me the right ones right away. I even texted a pic of the receipt and used a return machine at Asda, which was so handy. The next day, I got the right pants. Overall, I've heard some bad stuff about their customer service, but based on my experience, I can't complain at all. Big thanks to Beth and Teresa for all their help!
Maternity coat purchase
So, I gotta tell ya, I was totally bummed out by this one piece of clothing I bought. The stitching in the inseam gave out on me real quick after only a few wears, and man, was that a letdown. But hey, shoutout to Mary, the customer service rep, she was awesome. Super friendly, on the ball, and didn’t waste any time fixing the problem for me. Props to her for turning a negative situation into a positive one. As for the coat, it would've been awesome if it didn't start falling apart so soon.
Faulty shoes
I just bought some shoes from this store, eh, but turns out they were faulty. Luckily, the customer service team was so quick and professional in fixing the issue. Majid and Cyrle were awesome - super patient and got things sorted in no time. They even processed a refund within 24 hours 'cause they didn't have any replacement shoes in stock. Just want to say thanks to the team at this store for their amazing service, eh.
Clothing
The prices on this online store are pretty reasonable and match up with the quality of the products. I really like how they have a simple and free return policy because it makes me feel better when I shop online. The customer service is amazing, they're always there to help and sort out any problems right away.
Clothing returns
I’ve had a bunch of problems trying to return stuff to this company. First time I sent something back, I didn’t get all my money back. And now, when I returned a suit jacket, they only gave me back the money for a waistcoat instead. It’s really starting to annoy me, especially since Burton used to be so good. And to top it off, the whole refund process is taking forever - I’ve been waiting for 3 refunds to go through in a month.
Discount code issue
I recently had a frustrating experience with the discount code I got when signing up for the newsletter. The code didn't work, and I had to message customer service on Instagram for help. After talking with a few different reps, Ansa was finally able to assist me. She told me to place the order and said she would refund me the difference. But then I was shuffled around to a bunch of other reps who asked irrelevant questions and wanted screenshots of their own policies. It wasn't until I got fed up and expressed my frustration that Leanne stepped in, apologized, and quickly gave me the refund. I had to deal with a total of nine different people over two days, which definitely doesn't make for good customer service.
Wedding suit
I gotta give a 4-star rating because my wedding suit was late for the big day, and I was freaking out a bit. But then this amazing person named Charl saved the day and sorted everything out in no time. It's great when the staff are so nice and helpful, eh?
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Clothing returns
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