Koho Reviews
Reviews (14)
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Cash back benefits
I decided to give Koho a try after a friend told me about it. I have to admit, I'm pleasantly surprised by all the perks it offers. Getting cash back on groceries and gas purchases without a monthly fee is a real game-changer for me. I haven't had any issues with the platform so far, and I like that they listen to feedback from users and keep improving their features. One of my favorite things is being able to lock both my virtual and physical cards for added security and peace of mind. It's good to know my card info is safe from unauthorized use. Overall, I definitely recommend Koho to anyone looking to save more and keep their money secure.
Plan tier changes
My experience with Koho was all good until they decided to switch up their plan tiers. These changes basically made my current tier less valuable, so now I feel like I'm not getting as much bang for my buck. If I want to keep the same perks, I'd have to fork out double for the next tier. It feels like they're trying to force customers to upgrade by cutting back on the lower tier benefits, and that's just not right, you know?
Travel cash back
I was really looking forward to using the travel cash back feature on my card, but I was let down when I realized that I could only use my Canadian phone number for verification. This would mean I'd have to pay a lot of extra money to my phone company whenever I wanted to check my account while I'm on a trip. Other banks and services have better ways to verify like email or Whatsapp, which would make it easier for travelers like me to access their accounts without paying more. It's too bad that Koho didn't think about how this could help people who travel a lot. I'd give this feature a two-star rating overall.
Traveling expenses using my card
I recently used my card while traveling from Canada to the USA, and I was really upset with the fraudulent activity I ran into. I saw some weird charges on my account, so I told the company right away. Even though I locked my card, I kept seeing transactions from those same fraudulent places getting denied, which meant they were still trying to use my cancelled card. Even after getting a new card number, I found out that a fraudulent seller had gotten access again, making me think that maybe the company let it happen. Because of their carelessness, I decided to close my account because I was scared of losing more money. Trust is so important with financial stuff, and unfortunately, Koho didn't keep up their end of the deal in my case.
Fraudulent transaction issue
I just found out that someone made a fake transaction on my account, so I contacted the company for help. But they said I might have to wait 90 days for it to get resolved. And now it's taking even longer. I'm really frustrated with how slow and uncommunicative the company has been.
Account access issue
I've been having a tough time trying to access my account with this company. Even though I've sent in all the documents they asked for several times, I still can't get into my account. It's causing me a lot of financial stress. I've tried reaching out to customer service, but they haven't been helpful at all. They're not responding to my requests for help or letting me speak to a manager. The lack of communication and support from this company has really hurt my finances, and now I'm facing eviction and homelessness. I just want to warn others to think twice before opening an account with this company.
Trouble accessing account
The app totally locked me out of my account 'cause it forgot my password and won't take the new one. I've tried a bunch of times to reset it, but it's not working. I contacted customer service through the web chat, and all they said was to wait 24 hours and try again - not helpful at all. It's so frustrating not being able to access my own money. It's just not right.
Top plan, credit building, "cover"
This place is terrible. The folks on chat are like chatting with a robot that only knows some key words. They don't even get the issue! I had to chat with them twice lately and it was a total mess both times. My app got blocked and the person just kept saying to update it - like obviously, I already tried that! And then my car payment took forever to process and they didn't even understand what I was trying to say. It's so frustrating!
Fraud and theft claims
I am so frustrated with the service I got from this company. Suddenly, they closed my account without telling me why. When I tried to reach customer service, all I got were robot replies saying to contact my government official. Not only did they close my account for no reason, but $2600.00 of my money is gone too. The lack of communication and honesty is just terrible. It feels like straight-up fraud and robbery.
Many fraudulent charges on my account
I've had, like, so many weird charges on my account, eh. At first, I was all like, "Oh no, someone's taking my dough!" But then I checked out reviews and now I'm pretty sure it's them being sneaky. I'm trying to get my cash back, but it's like chatting with a brick wall, you know what I mean? Are they trying to pull a fast one on me? Sure seems like it. I'm definitely closing my account, they just keep getting sketchier every year. So not cool, eh.
Prepaid card account issues
My time with KOHO Financial has been super frustrating and disappointing. I've had some serious problems with my prepaid card account, like other companies holding onto my money and getting double-charged for stuff. Even after talking to customer service, I got confusing and not-so-helpful info, which just made things more annoying and took longer to fix. The fact that KOHO Financial isn't very transparent or accountable is worrying and has really made me lose faith in them.
Rejected ODSP deposit
So, I had a problem with a deposit from ODSP, the Ontario government, that was supposed to be $658, but Koho didn't accept it. They won't give it back or tell me why they rejected it. It's really frustrating not knowing what's going on and it's making me feel helpless. I need that money for my basic needs, and Koho not helping out has put me in a tough spot.
