Ooma Reviews
Reviews (22)
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Long-term customer, minimal issues
Ooma has been my top choice for nearly ten years now, and I can confidently say they have provided outstanding service over the years. I've hardly encountered any issues with their services, and any problems that did arise were quickly and effectively addressed. There was a small hiccup with the forwarding feature once, but it was fixed right away. The find me/follow me service that my business relies on has always been dependable and consistent. I really like the app's functionality, which lets me make outbound calls on my cellphone easily. Plus, using an analog adapter allows me to keep using my old rotary phone, adding a nice touch of nostalgia to my office. And the pricing is way lower than what I used to pay with my previous VoIP provider, Speakeasy. Overall, I've been more than happy with my experience with Ooma.
Ooma device replacement
So, I had to order a new Ooma device 'cause my old one conked out after 11 years. Generally, I've had a good run with Ooma. But when it was time to swap out my device, I hit a snag. Managed to get the new device with overnight delivery, which was handy. But I struggled to set it up under my existing account without calling in during weekday hours. So, I was left without a phone all weekend, even though I had the new device right there. Kinda sucked that there wasn't 24-hour customer service. The website should also have clear instructions for DIY installation.
VoIP service purchase
I gotta say, I've been really happy with the VoIP service I got. From start to finish, the whole experience has been top-notch. It's been three months now and I haven't run into any problems with it. When I did need to reach out to customer service that one time, it was super easy and they fixed my issue right away. My coworkers have shared some horror stories about their VoIP systems, but so far Ooma has been great for me. The email notifications for each message are a super handy feature for my everyday communication needs.
Keeping Business Going
Oh my goodness, this thing has been such a lifesaver for my family's small business! When the pandemic hit back in 2020, we had to transition to working from home and this internet phone really saved the day. We were able to continue answering calls and supporting our clients while staying safe. It's truly the greatest solution for small healthcare businesses like ours. We even recommended it to our friends who were in a similar situation!
Telecommunication system
I got this telecommunication system not too long ago and man, it was a total nightmare dealing with the company. The customer service was useless and I felt like I was paying way too much for what I was getting. I was constantly dealing with technical problems and had a hard time cancelling my subscription. Long story short, I wouldn't suggest this company to anyone.
Phone purchase confusion
So I bought phones from this company, right? But guess what, turns out I don't really own them if I decide to switch providers. Their terms say that even if you bring your own phones, they can only work with their system. That's pretty sketchy if you ask me. They don't make it clear to customers that they won't really own their phones. Just a heads up if you're thinking about using their service.
Good service, difficult cancellation process
I had a pretty good experience with the service and equipment from this company. But when I tried to cancel my subscription, it was not as easy. I clearly said I wanted to cancel and turned down a bunch of offers to stay, but they kept pushing me to stay and wouldn't let me cancel easily. It took a lot of time on the phone negotiating and I even had to threaten to reverse the charge to finally cancel.
Small business phone system
We've been using a small business phone system for our company for over ten years now. It's been a dependable service that has really worked well for us. This system is great for businesses on a tight phone budget, just like ours. But it might not be the best choice for call centers or businesses that need lots of phone lines and fancy call features.
Phone customer service
I gotta tell ya, dealing with their phone customer service was a real nightmare. The person I talked to seemed like they had no idea what was going on and couldn't even understand a word I was saying. It was so frustrating and a total waste of my time. I'd probably have more luck talking to a wall, to be honest.
Ported number, ongoing charges
So I wanted to switch my number to a different provider, eh? But Ooma kept charging me even though I wasn't getting their service anymore. I tried talking to their customer service a bunch of times, but they just said that's their policy. It really rubbed me the wrong way, you know? I'd recommend staying away from Ooma, their billing isn't up to par, eh.
Recent Ooma purchase
My recent purchase from Ooma has been pretty disappointing, eh. The service keeps cutting out on me, which is super frustrating 'cause I need it for communicating. The voice quality on greetings and messages on the device is really bad, and that's not cool, ya know. The only good thing is that it works decently on my computer, but that doesn't make up for all the problems with the service. I like being able to check messages on my computer, but it doesn't make up for all the issues I have with Ooma, eh.
VoIP phone service
I just got a VoIP phone service and it was a bit of a bummer dealing with the company. Everything was fine at first, they charged me the agreed price for the first three months. But then, out of nowhere, they bumped up my rate without telling me. I never got an email about the change and I couldn't switch back online. I had to call and talk to someone who said they switched me back, but I never got a confirmation email. And when I checked my account, the rate was still not changed.
Hidden cancellation fees
I was actually happy with the service at first because they said I wouldn't have to sign a contract and could cancel whenever I wanted. But when I tried cancelling after a year and a half because of internet problems, they surprised me with a $599 fee for renting their equipment. I was not impressed by this extra charge and felt like it was sneaky and not fair to me as a customer. I had to pay the fee before they would cancel my service, which didn't sit right with me.
4 phones for business
The service I got when buying 4 phones for my business was just terrible. Calls kept getting cut off, and it was so annoying. When I tried to cancel because of the bad quality, it was even worse. The whole no-contract thing was a joke, 'cause I couldn't cancel without crazy fees. Trying to talk to the higher-ups was a nightmare, with so many disconnections and hours wasted on the phone.
Phones for 2 years
I really dislike this phone company. They told us one thing and did the complete opposite. We ended up getting billed a ton of money for phones we've had for ages. They said they would refund us, but that never happened. It's not cool at all!
Pro service with 2 lines
I signed up for the Pro service with 2 lines, thinking I would only have to pay $49.90 per month, like they said. But when I got my first bill, I was shocked to see all these extra charges for taxes and fees, adding up to $21.99. They never mentioned these extra costs to me before, which I think is kinda sneaky. On top of that, their service was just not up to par. They claim to be the best VOiP service around, but I find it fishy that my 1-star review never showed up, no matter how many times I tried. It looks like they only want to show the good reviews to keep up their reputation.
Free account package from mobile provider
The Ooma account I got for free from my mobile provider turned out to be a total disaster. When I wanted to send back the gear after I canceled my account because of problems with the provider, the customer service person wouldn't give me a label to send it back. I had to pay almost twenty five dollars to ship the unopened box of gear. It's not cool to treat customers like that - totally not okay.
