All reviews of T. Ondricka
Review about: Staples
office supplies
So, I bought some office supplies from Staples not too long ago, and man, let me tell you, it was a huge letdown. I placed my order and they said it would be here by a certain date. Well, everything showed up except for this one super important item that I needed right away. I tried reaching out to customer service, but they weren't much help at all. The delivery guy said that was all he had, and the customer service folks couldn't even figure out where my missing item was. They said they'd check it out and get back to me in 3 business days, which was just not gonna cut it with the deadline looming. Their lack of urgency and inability to solve the problem had me beyond frustrated. Even when I asked to talk to a manager, it didn't do any good - all they did was apologize without fixing anything. I suggested they send out a replacement item with same-day delivery, like other companies do, but they said no dice. Their lack of flexibility and problem-solving skills really didn't sit well with me. And on top of all that, they didn't even offer me a refund or credit for the trouble. So, I had to scramble to find another way to get what I needed, and let me tell you, I'm definitely reconsidering ordering from them again.
Review about: GemsNY
Sapphire purchase
I was looking to buy a natural, non-heated sapphire at a good price. It can be overwhelming to find the right gem online, but thankfully I got excellent customer service from a pro. He helped us go through the different shades, brightness, and value of the stones we liked. We didn't go for the most expensive sapphire in the end, but we did find one that was just right for us. Big thanks to GemsNY for their amazing customer service!