Orlebar Brown Reviews
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Setter swim shorts and Thunderball Linen Shirt
I recently bought some Setter swim shorts and a Thunderball Linen Shirt from this company and I have to say, I'm pretty happy with them. The quality of both items is top-notch and the delivery was super fast. The only hiccup I had was with the sizing of the swim shorts - they were too small for me. I reached out to customer service by email and got a speedy reply from a really helpful guy named Aaron. He quickly sorted everything out for me and I was able to send back the swim shorts for a bigger size. My overall experience was good - the products are great and the customer service was on point.
Hoodie complaint
Buying clothes online can be risky, eh? But thankfully, Orlebar Brown had my back when the hoodie I ordered wasn't up to snuff. I reached out to them with my complaint and they were quick to offer a solution - either they'd send me a new hoodie or give me an e-voucher. I went with the voucher, seemed like a fair deal. Had a little hiccup at checkout, but Amelia, who's absolutely fantastic, sorted it out for me in a jiffy. Hoping my shorts order goes smoothly, but gotta hand it to OB for their excellent customer service, much appreciated!
2 pairs of shorts
I bought 2 pairs of shorts on Monday and they came the next day. But when I tried them on, they were too big. I phoned customer service to swap them for a smaller size. The lady I talked to was really helpful. She made sure the right size was sent to me in Ireland that same day, without any extra cost. Plus, she went out of her way to find the color I wanted, even though it was sold out in their store but available elsewhere. I shop online a lot, and I have to say, this was a great experience that went above and beyond what I expected.
Warranty service
I gotta say, I've used the warranty service twice and both times, I was super impressed with the customer service. So, I had a pair of shorts that got a rip after almost a year, right at the tab on the back. I reached out to the company and they told me to send them back. And would you believe it, within a week, I got a brand new pair of shorts. The whole process was so quick and easy, I couldn't believe it.
Swim trunks
These guys provide awesome quality and service. I really like how they back up their products. Sometimes it's hard to get the right size, but their return policy makes it a breeze to nail down the perfect fit. I always make a point to stock up on summer clothes from them twice a year.
Awesome swim trunks
I had such a great time at the store when my order delivery got messed up, but the people there were really nice and fixed everything so I could get my swim trunks in time for my vacation. They even rushed shipped them to my hotel! And let me tell you, these swim trunks are absolutely amazing, the best ever.
Swim shorts exchange
I had to switch my swim trunks that I bought in London for a different size at the store in Sydney's CBD. Amedeo and Shanin were awesome - they helped us out with the switch and were super friendly and provided top-notch customer service. They even gave us good tips on places to check out in Sydney and Melbourne. All in all, fantastic employees, store, and products.
Swim shorts and t-shirts
I went to the store not too long ago and gotta say, Antonio really made my day. He was so helpful, knew his stuff, and was super attentive. Ended up grabbing some swim shorts and t-shirts and they're top-notch. But y'know, it would be awesome if there were discounts for folks in emergency services like me - would definitely make me wanna come back more often.
Shirt as a gift
My buddy gave me this fancy shirt, but to be honest, I don't really like it. The buttons are just cheap plastic and the linen fabric doesn't feel nice. It's way too expensive for what it is. Normally I get my shirts from proper London shirt makers, and this one just doesn't compare.
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Swim trunks
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