Cotopaxi Reviews
Reviews (11)
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Coat purchase
I just bought a coat from this company and at first, everything was awesome. I loved how cozy and stylish the coat was, and I was so excited to leave a good review. But then I realized I accidentally wrote the review for the wrong coat (I got two different ones). I tried reaching out to customer service to fix it, but they didn't have a phone number to call. I had to send an email with all my order info, and it was kind of a pain.
NWT, defective, damaged, warranty, exchange, repair, management, receipt, Patagonia, issues
So, like, I bought this thing that was supposed to be brand new with tags, but when I got it, it was all messed up and broken. I tried to return it or get it fixed, but the company wouldn't help me unless I bought it from them directly. They said I needed a receipt, unlike Patagonia who are cool with helping you out even without one. Such a bummer, I won't buy from them again!
Online Purchase
I can't believe how terrible this company is! I ordered a backpack online, and after weeks, I found out they sent it to the wrong country. How does that even happen? Their customer service was a joke - they did offer to resend the item or refund me, but couldn't even do that right. I went for the refund, and now it feels like they're ignoring me. Such a waste of time and energy!
Purchased a jacket
I bought this jacket not too long ago and it turned out to have a defect after a couple of months. I contacted customer service and they were super quick to get back to me and solved the problem right away. They didn't just replace the jacket, they also made sure I was totally happy with everything. I gotta say, I'm really impressed by how they stand by their products and go the extra mile for their customers.
Variety of products
I recently bought a bunch of stuff from this company and I gotta say, I'm really impressed with the quality and design. Some things might be a bit pricy, but the top-notch quality and durability make it worth the investment. And they often have awesome sales where you can get some really good deals.
I love that they use recycled materials in their products, which helps cut down on waste and be more eco-friendly. It's amazing to support a company that cares about social and environmental issues and gives back to charities.
The customer service has been top-notch, and I really appreciate that they offer repairs for items that wear out over time. It shows that they stand by their products and care about their customers.
All in all, I'm super happy with my purchases and will definitely keep supporting this brand in the future.Bought a bag
I bought a bag after reading reviews and all that. It got shipped the next day, but then Royal mail messed up and lost it. Cotopaxi said they'd refund me or send a new one, but I got one from somewhere else just to be safe. If it wasn't for Royal mail, I would've given it a 5-star review.
Eco-friendly gear
I was super impressed with the socially conscious and top-quality eco-friendly gear I got from Cotopaxi. The quirky designs were a fun addition to the practical products, and I found them easy to keep clean. I would definitely suggest their gear to others.
Travel packing cubes
I really like the products, but I was pretty upset with how they communicated and handled the delivery. I paid extra for overnight shipping because I needed the items before my trip, but I didn't get any updates for almost a week. I only got a notification that they shipped after I tried to cancel my order. The package finally arrived the day after, when I was already on my flight. It's kind of pointless to offer overnight shipping if they can't dispatch it on time. I've had better experiences with Cotopaxi in the UK and Europe. I'm frustrated by the lack of communication and the fact that I wasted my money. I would recommend shopping at REI instead of this US website.
Bogota Del Dia 20L bag exchange
I ordered this bag specifically looking for some bright colours, but ended up getting some dull and unappealing shades instead. I sent it back for a swap, but got an even more boring and unattractive bag in return. The customer service rep, Emily, was not much help and basically just told me to send it back again. When I tried to return it on the website, it said it was already done, which just added to my confusion and annoyance. All in all, this whole thing has been a letdown and I definitely wouldn't suggest ordering from this company again.
My recent purchase
I finally got all my things, but man, it took forever! They kept promising to refund me but never did. It's been a total pain dealing with them for two whole months. So annoying!
First time online buyer's regret
I was pretty disappointed with my first purchase from this company. Even though their website pictures looked great, the stuff I got was actually really low quality and not what I expected. I got a windbreaker and a hoody, both of which totally fell apart after I only wore them a few times. The material was super cheap and felt really poorly made, making me feel uncomfortable and embarrassed when I wore them. When I tried to return the items, the customer service gave me a hard time. They wouldn't give me a refund, saying it was against their policy. It was just a really frustrating and negative experience overall.
Review with most votes
Purchased a jacket
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