Are you a fan of Manchester United? The kind of fan that wishes for at least a bit of merchandise from this football club? Then you might be wondering where you can go to. One of the first places that might have what you are looking for is Manchester United Direct. But is this online shop the best choice? Will the shirts and other merchandise be authentic? What can you expect in terms of quality? Will it take long for them to deliver the merchandise to your home? And can you trust their customer service to want to make sure that you log out a happy customer>? The best way to investigate these matters is by hearing them from Manchester United fans that have already dealt with Manchester United Direct before. The opinions and experiences that they elaborate on are the best information to how things at Manchester United Direct really work
About Manchester United Direct
Manchester United Direct is a merchandise shop. It is the official online megastore of the football club Manchester United. They offer all kinds of merchandise products. For training they offer jackets, polos, pants, training tops, shorts, and more for men and kids. They sell clothes that are also worn by coaches and players. But also Cup training, pre-match tops and anthem jackets. More clothing can be found in their fashion category, which contains shirts, hoodies, footwear, sweats, nightwear, but also watches, scarves, gloves, socks, ties and headwear. Besides clothing, they also offer equipment like water bottles, sweat bands, shin pads, football boots, luggage, footballs and goalkeeper gloves. In their homeware department they sell items for your kitchen, bathroom, bedroom and office, but also prints and posters.And they also sell souvenirs like mugs, toys, flags, teddies, novelty, games, cards, badges, keyrings, glassware, stationary and personalised gifts. And they also give out gift vouchers that you can give to a fan so he or she will be able to choose his or her own present.
Manchester United, here playing against Real Salt Lake.
Services of Manchester United Direct
All of the items that Manchester United displays on its webshop can be ordered online. Manchester United Direct will deliver your purchase or purchases to your home. They offer free standard deliver for all orders that exceed £100. On their website, you can track your order so that you will know exactly when your purchase will arrive at your home. You can pay for the order via Visa, Delta, America, Express, MasterCard, Maestro, PayPal, JCB and some other options. And if you have a question or problem that you need of your chest, you can contact them via telephone or email or find them on Social Media.
Complaints, Compliments and Tips for Manchester United Direct
So what is your opinion on the webshop of Manchester United? Is their sports clothing comfortable and durable? How does Manchester United Direct respond to complaints and problems from their customers? Please let us know via a customer review. Your review helps others to get a better idea of what to expect when shopping at Manchester United Direct.
Is Manchester United Direct the best place to find merchandise of your favourite football club? Read reviews about their shirts, mugs, posters & more.
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Postage charge on their items overpriced at £5. Could not download returns label from their website and customer services kept referring me back to it. Have emailed yhrn few times and now lost the will. Would not order from them again
I have ordered this shirt for my son's Xmas gift on Dec.11th and in the description they said the cut of time to receive the shirt for Xmas id 15th of Dec. I have paid for Express Delivery of 12.99 Pounds so in the order it said you will receive it via DHL in 3-5 days. I have not received the shirt for Xmas and it was very disappointing for my son that he did not have any Xmas gift. I have called and communicated with them couple of times before Xmas and after, They gave me tracking no. but it was not either in Canada post or DHL . I called many times and emailed them more than 10 times. No customer service at all. They are very rude and every time they said you should wait while I asked for refund. They said they will return my express delivery fee however still after almost 2.5 moths I have not received it. They even did not apologize for late delivery. I have all documentations.
I ordered my sons (Champions League Finals 1999) shirt on 27 December for his birthday on 5 January. It’s now 18 February and I have still not received the shirt. I live in Sydney, Australia.
My story: When the shirt didn’t arrive by 5 Feb I checked the tracking information which told me that delivery was attempted at 11.50pm and 3.42am (yes, those times are correct) and because I wasn’t ‘available’ at these hours the package was ‘returned to sender’. Clearly something wrong with this picture…unless courier companies do indeed deliver at those hours and I have never noticed? Either way, apparently this is now my problem to solve. My first email to Man Utd Customer Service was six weeks ago (after I learned the item was 'returned to sender') , and I have now emailed them a total of eight times to try and get some kind of resolution or even a basic understanding of what’s gone wrong. However, the team (seven different people have replied over the course of the eight emails) have completely washed their hands of all responsibility, saying that because they used a ‘third party provider’ to deliver the shirt, they could do nothing until the shirt was returned to their warehouse. No offer of refund or replacement shirt at any stage. They also have not acknowledged or even tried to explain the ‘attempted’ delivery times in the middle of the night.
This is the absolute worst service I have EVER received – online or offline. I also don’t understand how this situation is now on me to chase/resolve. I’m the one who is out of pocket, with no shirt, a sad son and no plan from them to put it right.
Bad service terrible customer services. Had a to ask how much longer till I get my top to be told they not started printing yet but when asked for refund they refused. Then they said it had been printed and being sent out next day.
I ordered the shirt early March 2019, to be sent to Dubai. 1 week later i was contacted to say that i needed to pay Dubai duty in advance before the shirt could be sent, which i paid. I assumed that this would get the shirt delivered to the address, now some 5 months later i was given the options to say that they could not make delivery??? This package was going to the Atlantis hotel, which has its own mail room and it was for a prominent member of their management.
The email from united direct also said if i didn't respond within 1 week they would destroy the shirt so now i have last years shirt, they won't refund or give a plausible explanation as to what happened to the shirt over the past 5 months. If you have a problem just expect someone to read company policy to you over and over again with no attempt to resolve the issue. If it is an over seas order don't take the chance as you will be let down.
It's been more than a MONTH since I've ordered and I still haven't received anything. After repeatedly sending emails and calling customer service I receive two emails asking me to confirm the shipping address in the space of 3 days. I answered both immediately and have received nothing more since then, of course they also took my money less than a day after the order. This has been an absolute nightmare to deal with...
It has now been 17 days since my order. I have not gotten the Jersey yet. I have emailed twice, and tried to call them, but nothing is happening. I got an automatic email saying that I would get an answer within 24 hours, but it's been over 1 week since my first email.
I wonder how long it will take to get back to me, and atleast get my Jersey... Lets see....
Ordered the new kit with Beckham 7 on it. Got an Email saying it will be dispatched within 1-2 days. Been 11 days, have had no email regarding delivery. Money has already been taken out of my account. Emailed them a few times and only got an automated reply. Looks like the shop is run exactly how Mr Ed Woodward runs the club, one transfer at a time. Not shopping here again ever. If I don't receive my order before the next home game I am going to cancel it. Worst customer service ever, greedy club. Service and delivery should get no stars at all. Avoid shopping with them at all costs.