Do you not have a car of your own or would you simply like something different, even just for a day? Then you can rent a car. Europcar is one of the most well known providers of rental cars and has branches on dozens of important places. Several of them are situated in cities (both large and small) and at airports, railway stations or ports. That way, you can easily pick up or return your car. Europcar is a professional rental company that gets high ratings, so you are in good hands.
Europcar is the international leader in the market when it comes to renting out all kinds of vehicles from passenger cars to delivery vans. The company was founded in Paris in 1949 and now has branches all over the world: 10.000 locations in 150 different countries. The assortment of cars that you can rent at Europcar is very elaborate: passenger cars in all forms and sizes: Sedan, Hatchback, convertible, station, touring cars, delivery vans, even trucks can be rented. You can select on diesel, gas or electricity, on automatic or standard shift. And of course all types and brands or cars. Vehicles like Kia Picanto, the Volgswagen Up, the Mini or the apparently popular Citroen Cactus. But there are also larger and more luxurious variants like a Mercedes-Benz, a Nissan Quashqai, something from the BMW series, an Audi A3 or a Toyota Hybrid. Still not large enough? Try one of the Range Rovers, Mitsubishi Outlanders or Jaguars that are in the assortment as well. Mind: You are never completely sure of which type of car you will get. You will always get ‘or a similar car’.
The secret to a perfect road trip!
Services of Eurpcar
The services offered by Europcar are various. Short term rentals, long term rentals, prolong, short lease, private leasem business, insurances, free 24/7 breakdown service, free return at every city branch in your country (ideal for road trips in your own country or when you are moving), an on-call car (for it you need a car a few times a month), often special offers, a safety kit for on the road, a card for frequent customers with extra benefits, navigational systems, the addition of multiple drivers, childrens’ seats and rental of articles for moving, like trolleys, hand trucks, packing tape and removal boxes. Name it, and they place it in the car you want to rent.
Complaints, compliments and tips for Europcar
To avoid disappointment and solve complaints before they came up, the website of Europcar had all kinds of articles about possible obstacles that you can come across while renting a car. How is the insurance policy arranged? Until what age are there conditions or limits to renting a car? Questions like that can cause for quite some problems, but a well informed driver does not need to encounter any nasty surprises. You can contact Europcar in several ways: they can be found on all the modern ways of communication. Facebook, Twitter, an app for an Iphone and one for an Android: it is all possible. Would you rather contact them in a more old-fashioned way? No problem: you can visit them or call. You will be treated in a thorough and professional way.
Have you ever rented your dream car at Europcar or were you send off in a wreckage?
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What do customers think of Europcar? Read customer experiences, opinions, reviews & complaints about this international car rental company of cars trucks & more
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I got best quotes from here for car rental services, my friend eric recommended me. we need it to attend a friend's weddling outskirts of city. we were 4 friends, it got too easy to divide the already cheap and best quote into 4 parts
WE just made it on time, enjoyed the wedding
but best part was the road trip.. thanks to europcar !!
they have pick-up facilities, various car models to choose upon according to ones comfort
We have choosen a jeep safari..
My husband and I rented a 'midsize monospace' with Europcar through Expedia (Paris, France) for 5 weeks. We have two little ones so we needed something somewhat large. When we landed and went to pick up our car, the woman at Europcar urged us to upgrade to something bigger. We did, and were happy that we did so. We had a Peugot 5008, which was a good size. We drove to Bretagne after that, stayed there for a week.
Then we left and started driving to Briançon, a 14-hour drive. That’s when things took a turn for the worse. The dashboard in the car started displaying “Top up ADBLUE, start impossible in 5000 KM”. We had NO IDEA what that meant. So when we stopped for lunch, we used WIFI to google this problem. We found out that ADBLUE is a product that needs to be added to diesel cars in order to reduce emissions. We bought this AdBlue and immediately added it to our car. The message on the dashboard was still being displayed. We bought another bottle of AdBlue and added even more. The message on the dashboard kept being displayed, and the number of the KM continued to go down. I immediately called Europcar to ask them about this issue. They told me not to worry about it because it’ll go away. As we got closer to our destination (11 PM), the message displayed START IMPOSSIBLE!!!!!
Thankfully we got to the mountain house at 12. The next day, the car was DEAD!
We called Europcar, and they sent over a mechanic. He told us the car was done and he had to tow it. GREAT!
I called Europcar back and asked for a replacement car. The lady on the phone told me, “Sorry we have nothing to give you, there are no cars your size available.”
REALLY? NOTHING? We needed formula for my baby so I was very UPSET. After spending virtually the entire day on and off the phone with Europcar’s customer service, we get a phone call telling us that they have a car for us in Gap, which is 3 hours away.
They called us a cab, and my husband went in the taxi to pick up this car. While en route, it came to our attention that the car that they wanted to give us would not fit our family of four. Halfway into this route, the taxi had to turn around and bring my husband home.
We called the next day non-stop and FINALLY we were told that NOW the location in Gap had an appropriately sized car. We were told at this time, that Europcar only covers up to 150 Euro of taxi rides, and that that allowance was met on the previous day. We had to cough up the 190 Euro taxi ride for the second time my husband took the trip.
This car ended up being noticeably smaller than our original car, which was another issue in itself.
When I called to complain about ALL of these issues, they told us we can only dispute charges at the end of our trip.
So now here we are, we are back home and they are REFUSING to refund us the TWO days without a car, the second taxi ride (which was necessary due to their own incompetence), or the absurd cell phone bill we had due to all the international calls we had to make. The only thing they are agreeing to reimburse us for is the two bottles of AdBlue we purchased which totals about 30 Euro’s.
Car issues are unpredictable, but the way Europcar handled this issue is inexcusable. Overall, DO NOT USE EUROPCAR!!!