Eastpak Reviews
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Suitcases on sale
I got 2 suitcases on sale and they came early! The tracking was bang on, and the delivery was smooth sailing. The suitcases are top-notch quality and have a pretty sweet colour.
Rucksack repair warranty
I recently sent my backpack in for repairs, thinking the warranty would cover the broken zipper. I did everything they asked on their website, paid for shipping, and waited 7 weeks. But when the package came back unopened, with 'non reclame' written on it, I was so upset. It's like Eastpak gave me the wrong info on purpose. Such a waste of time and energy. It's really disappointing when a company doesn't stick to their own warranty rules.
Rude Customer Service
I've tried to get in touch a few times about a product question but haven't heard anything back. It seems like customer service isn't a big deal for this company. I still haven't heard back, but honestly, I'm not too worried about it now.
Bag ordered, canceled, and no refund
I ordered a bag online and was so surprised when I found out it would take two whole weeks to arrive. I called right away to cancel my order on June 24th. The bag ended up being sent back to the company by the delivery service on July 4th. Since then, I've sent 12 emails and made 3 phone calls, but still no refund even though they said they would. The customer service, especially with this guy named "Bruno," has been absolutely useless. This whole thing feels like they're trying to steal from me and I would definitely suggest staying away from this company in the future.
Duffle bag purchase
I bought a duffle bag from this company a few years ago and I was really impressed with the quality at first. But this summer, I had a problem with the zipper - the slider on one of the outside zippers came off. I thought it would be no big deal because Eastpak supposedly has a 30-year warranty on their bags. However, when I reached out for help, I was told I had to send the bag all the way to Poland at my own cost to their 'expert' center. And not only that, I had to pay for customs fees and shipping back to me. They even sent me a list of prices and said their 'local experts' would decide if the repair was covered under warranty, even though I sent them clear pictures of the problem. This whole situation really got me thinking about the trustworthiness of their warranty and left me feeling frustrated and let down.
Recent bag purchase
I just bought a bag and the clip broke on the way. I contacted customer service to get a replacement clip, but they said I have to send the bag for repair on my dime. It's a hassle, especially since the bag is supposed to have a lifetime guarantee. I've tried finding a new clip that fits, but no luck. It's been really frustrating and disappointing.
Messenger bag with broken clip
I had a horrible time dealing with the customer service after the clip on my messenger bag broke. I tried to buy a replacement part, but they said they don't sell them. They wanted me to send in my bag for an expensive repair, even though it wasn't under warranty anymore. It just seemed like a big waste of time and money for a little plastic piece.
Recent purchase of a backpack
I was so disappointed with my recent experience with the company. I bought a backpack online but when it arrived, the package was already open and some items were missing. I tried to contact Customer Care, who told me to talk to the courier. The courier then sent me back to the company. They asked for pictures of the damaged box, but then the fraud department accused me of being dishonest. I even reached out to the CEO, but no one has gotten back to me. To make matters worse, my bank told me about unauthorized payments from my debit card, but when I tried to contact them or the company, I was met with silence and no help at all.
Failed online order
I tried twice to order online, but it didn't work either time. They didn't take any money, I didn't get a confirmation email, and customer service wasn't helpful at all.
Cabin bag purchase
So I made the mistake of ordering a cabin bag straight from the manufacturer. Turns out, it turned into a two-week long nightmare. I thought I was all good ordering ahead of my weekend getaway, but the suitcase never showed up. I was left hanging, without a new bag for my trip, stuck using my beat-up old luggage. The customer service team didn't really help much, all they offered was to "investigate the issue" and give me a refund. But that didn't really make up for the fact that my purchase was MIA. They even said if I still wanted the bag, I had to go pick it up myself at the depot. The whole thing was just super frustrating and disappointing.
Bag purchase online
I recently bought a bag online, and it's been a total nightmare trying to return it. I've tried several times to drop it off at collection points, but each time I was given wrong info that stopped me from leaving it there. I also wasted three days waiting for another company to come pick it up, and the bag is still in my hallway. The customer service at this company is really disappointing. They won't refund me or fix their terrible return system. Dealing with a company that doesn't care about its customers' time or money is so frustrating. I regret buying from them and will stick to brands that respect their customers and have a good return policy. The whole back-and-forth with customer service saying they're looking into it but no solution comes is just a big waste of time.
Andy Warhol bags and backpack
I bought the coolest Andy Warhol bags and backpack, eh? But the zip broke when I was on vacation, you know? I tried contacting the company for help, but they were no help at all, eh? They didn't give me a return box, label, or even help set up a courier, eh? Basically just said tough luck. The supposed 30-year warranty is a joke, eh? Now I'm getting it fixed at my own expense by a local company. Don't fall for it, eh?
Review with most votes
Lovely small backpack
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